About this role
Helpdesk Desktop Support Analyst at Ceritypartners. Location: Pasadena or Encino. Role: resolving issues, assisting users, onboarding employees Requirements: 3+ years tier 1 desktop support experience, high school diploma (bachelor's preferred), experience with Windows 10/11, Microsoft Office 365, VOIP and ticketing (Fresh Service), user-facing support and occasional travel. Category: Information Technology Seniority: Mid Level Tools: Microsoft Windows 10, Microsoft Windows 11, Microsoft Office 365, VOIP, Fresh Service Commitment: Full Time Workplace: Hybrid Languages: English