About this role
Senior Member Specialist at Australian Unity Group Services Pty Ltd. Location: Melbourne, Victoria, Australia. Role: supporting teams, coaching staff, ensuring quality Requirements: Contact-centre subject matter expert with experience developing individuals/teams, coaching across omni-channels, ensuring service quality, and using CRMs/telephony/reporting tools to improve member outcomes. Category: Customer Service Seniority: Senior Level Tools: CRMs, telephony, digital platforms, LinkedIn Learning Commitment: Full Time Workplace: Hybrid Languages: English