About this role
Service Desk Analyst at HKA. Location: Cape Town, Western Cape, South Africa. Role: providing support, logging incidents, onboarding staff Requirements: 18+ months service desk/helpdesk experience; strong troubleshooting across Windows, PC hardware and basic networking (DNS, DHCP, VPN); ITIL-aligned processes, Active Directory, Microsoft 365/Office proficiency; excellent communication. Category: Information Technology Seniority: Entry Level Tools: Windows, DNS, DHCP, VPN, Active Directory, Microsoft 365, Office, ERP, IT Services Management (ITSM) Commitment: Full Time Workplace: Hybrid Languages: English