About this role
Service Desk Analyst at HKA. Location: Kuala Lumpur or Asia. Role: resolving tickets, documenting incidents, provisioning access Requirements: Minimum 18 months service desk experience; strong troubleshooting across Windows, PC hardware, DNS/DHCP/VPN; familiarity with ITIL processes, Active Directory, Microsoft 365/Office, ERP exposure, and strong communication skills. Category: Information Technology Seniority: Entry Level Tools: Windows, DNS, DHCP, VPN, Active Directory, Microsoft 365, Microsoft Office, ERP, ITIL, ITSM Commitment: Full Time Workplace: Hybrid Languages: English