About this role
PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.
Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
America is entering a CAPEX super-cycle, from data centers and factories to housing and renewables, and joining PermitFlow is building the AI at the heart of every construction project powering the next wave of re-industrialization.
We’ve raised over $90M, most recently completing our Series B, from top-tier investors including Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.
Our HQ is in New York City with a hybrid schedule (3 in-office days per week). We prefer NYC-based candidates or those open to relocation.
What You’ll DoIdentify fit, blockers, and key implementation paths early to ensure smooth customer launches
Own onboarding from sales handoff through go-live, managing timelines, customer communication, and success milestones
Configure workflows and processes aligned with customer goals, ensuring users can operate confidently and independently
Troubleshoot and resolve issues quickly, collaborating with product and engineering when needed
Document best practices and repeatable playbooks to make future onboarding faster and more consistent
Capture and synthesize feedback from customers to inform product priorities and process improvements
Build materials, guides, and videos that scale onboarding and reduce repetitive support requests
Train internal teams on workflows, customer insights, and best practices to improve efficiency and alignment
What We’re Looking For2 to 6 years in customer-facing roles at B2B or SaaS companies, for example, solutions engineer, implementation consultant, technical account manager, customer success engineer, or product-oriented operations.
Strong project management skills: you can juggle multiple customer implementations, keep timelines on track, and communicate clearly about risks and blockers.
High technical aptitude: comfortable learning new software, working with data, and understanding how systems connect, even if you are not writing production code.
Excellent communicator with strong presence on calls and in live demos, able to speak clearly with both operators and executives.
Bias toward action and ownership: you enjoy jumping into messy problems, figuring things out, and doing what it takes to get a customer live.
Ability to translate ambiguous customer needs into concrete workflows, configs, and product requests.
Startup mindset: scrappy, resourceful, comfortable with ambiguity, and energized by building processes that did not exist before.
Construction or permitting experience is a plus, but absolutely not required.
What We OfferCompetitive salary and meaningful equity in a high-growth company
Comprehensive medical, dental, and vision coverage
Flexible PTO and paid family leave
Home office & equipment stipend
Hybrid NYC office culture (3 days in-office/week) with direct access to leadership
In-Office Lunch & Dinner Provided