About this role
<p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">The Peninsula London is pleased to announce that we are seeking a <strong>Assistant</strong> <strong>Reservations Manager</strong> who will report to the Reservations Manager. This role will mainly focus on Rooms Reservations ensuring upkeep and constant improvement of The Peninsula Service Principles whilst converting maximum revenue contribution. </span></p> <p> </p> <p> </p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">An exceptional opportunity to join our high-profile flagship hotel in London</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Market-leading remuneration, service charge, and attractive benefits </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Join our award-winning group, working alongside a highly experienced team</span></li> </ul> <p> </p> <p> </p> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><strong>Key Accountabilities</strong></span></p> <p> </p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Support directing the functions, administration, and leadership of the Reservations Team to meet planned budgets and expenses.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Implement and maintain cross selling program ensuring all opportunities are captured including cross selling of F&B offering and total revenue targets are met generating incremental revenue by actively promoting all hotel outlets.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Maintain strong communication across departments to support a seamless guest experience</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Intricate knowledge of Rooms configuration/features and of the culinary offerings, with robust revenue generating strategies and initiatives to maximise both Rooms and F&B sales and revenues. </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Work alongside manager to achieve & exceed all KPIs set – Labor turnover, abandon call rates, quality audits & response time (Email & Phone)</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Support the Manager in hiring, developing, motivating, supervising, and coachig department employees in maintaining a culture in compliance with mission, vision, values and cores principles HSH.</span></li> </ul> <p> </p> <p> </p> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><strong>General Requirements</strong></span></p> <p> </p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Relevant experience in Front Office/Reservations Operations within the same capacity of a luxury international property.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">High proficiency in relevant computer software applications especially Hotel systems, Microsoft Office, or any F&B systems. </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Passion and appreciation of quality luxury hotel service with exceptional communication skills. </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Excellent time management and organization, highly adaptable, naturally positive.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Flexibility and capability of working under pressure.</span></li> </ul> <p> </p> <p> </p> <p><br><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">We are delighted to receive your CV and will liaise with suitable candidates directly.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> </span></p><style type="text/css">.responsive { width: 100%; max-width: 550px; height: auto; } </style> <p style="text-align:center"> </p> <p style="text-align:center"><img class="responsive" src="https://performancemanager10.successfactors.com/doc/custom/hshmanagemD/PLN-benefits-Grade-B.gif"></p> <p style="text-align:center"> </p>