About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H2> </div><div><div> <p><strong>Parking Operations | Purdue University-West Lafayette, Indiana</strong></p> <p> </p> <p>Purdue University's Parking Operations team is seeking a detail-oriented and customer-focused professional to join our office as a Parking Clerk. This position plays an important role in supporting daily parking services while helping students, employees, and visitors navigate parking-related questions and processes.</p> <p> </p> <p>As one of the first points of contact for customers, the successful candidate will provide assistance in person, by phone, and through email while ensuring a positive customer experience. This role combines customer service, administrative support, database management, and operational coordination in a collaborative environment.</p> <h3> </h3> <h3>What You'll Do</h3> <ul> <li>Provide courteous and timely assistance to customers at the service counter, over the phone, and through email.</li> <li>Respond to parking-related inquiries and help resolve routine concerns in accordance with departmental policies and procedures.</li> <li>Maintain and update parking records and databases.</li> <li>Prepare documentation and supporting materials for second- and third-level citation appeals.</li> <li>Assist with management of the campus abandoned bicycle inventory and bike impound operations.</li> <li>Coordinate and support bike repair student employees.</li> <li>Learn and maintain parking maps using ArcGIS and other departmental systems.</li> <li>Process payments and transactions while adhering to established security and auditing procedures.</li> <li>Support departmental operations during peak periods and special projects as needed.</li> </ul> <p> </p> <h3>Why Consider This Opportunity?</h3> <p>This position offers a unique blend of customer interaction, administrative responsibilities, and operational support. Candidates who enjoy helping others, learning new systems, and contributing to a campus-wide service team will find opportunities to develop valuable skills while making a direct impact on the Purdue community.</p> <p> </p> <p>If you're looking for a role where no two days are exactly alike and where your customer service and organizational skills can help support the daily operations of a major university, we'd encourage you to apply.</p> <p> </p> </div> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About Us</b></H2> </div><div><div>Be a part of Administrative Operations—the organization that powers Purdue University by providing safe, reliable and transformative services. We support the university’s day-to-day operations, as well as the strategic vision for the future.</div> <div> </div> <div>Administrative Operations delivers a wide range of essential services through various positions, including custodians, construction project managers, electricians, firefighters, groundskeepers, plumbers and more. We are looking for hardworking, dedicated individuals as we continue to grow strong, service-focused teams across campus. Team members work in collaborative environments where their contributions directly impact the success and daily experience of students, faculty, staff and campus visitors.</div> <div> </div> <div>Our employees benefit from the stability of year-round work, competitive pay and a comprehensive benefits package that includes medical, dental and vision insurance, retirement plans, paid time off and opportunities for ongoing training and professional growth.</div> <div> </div> <div>Apply now to begin your career with Administration Operations!</div> <div> </div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What We Are Looking For</b></H2> </div><div><div><em>Education and Experience Required:</em></div> <ul style="list-style-type:disc"> <li>High School Degree or High School Equivalency (HSE)</li> <li>Minimum of three (3) years of customer service experience</li> </ul> <div> </div> <div><em>Skills Required:</em></div> <ul style="list-style-type:disc"> <li>Solid written and verbal communication</li> <li>quality customer service</li> <li>capacity for managing disgruntled customers</li> <li>strong interpersonal skills</li> <li>aptitude for clerical duties</li> <li>values diversity</li> <li>ability to multi-task while maintaining a positive demeanor</li> </ul> <div> </div> <div><em>Preferred:</em></div> <ul style="list-style-type:disc"> <li>Familiarity with campus</li> </ul> <div> </div> <div><em>Additional Information:</em></div> <ul style="list-style-type:disc"> <li>Purdue University will not sponsor employment authorization for this position </li> <li>A background check will be required for employment in this position</li> <li>FLSA: Non-Exempt (Eligible for Overtime)</li> <li>Retirement Eligibility: Non-exempt Defined Contribution Plan</li> <li>Benefit Statement: Purdue University offers a substantial <a title="" href="Summary of Benefits for Administrative and Operational Support, Police, Fire and Skilled Trades - Human Resources - Purdue University" target="_self">Benefit Package</a> including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days</li> </ul> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Career Stream</b></H2> </div><div><p>Administrative and Operational Support 2</p> <ul style="list-style-type:disc"> <li>Pay Band S035</li> <li>Job Code #20002463</li> </ul> <div>Career path maker: <a title="https://www.purdue.edu/hr/careerpathmaker/" href="https://www.purdue.edu/hr/careerpathmaker/" target="_blank" rel="noopener">https://www.purdue.edu/hr/careerpathmaker/</a></div> <div> </div> <div> </div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Who We Are</b></H2> </div><div><p><em><span>Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.</span> </em></p> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Equal Opportunity Employer</b></H2> </div><div><p><span>Purdue University is an EOE employer.</span></p></div></div></div>