About this role
Product Support Analyst at InvestCloud. Location: Bengaluru, Karnataka, India. Role: managing tickets, troubleshooting access, administering users Requirements: 3+ years in application support/service desk; experience with ticketing, SLAs, user access/identity, SSO, VPN, password resets, and client communications; availability from 7:00 AM ET and occasional off-hours. Category: Information Technology Seniority: Mid Level Tools: Microsoft Windows, macOS, SFTP, VPN, SSO Commitment: Full Time Workplace: Onsite Languages: English