About this role
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. Gainsight Platform Administration • Serve as the primary administrator for the Gainsight platform • Configure and maintain customer health scores, rules engines, and automated workflows • Manage Gainsight objects, data models, and integrations • Ensure data accuracy and integrity between Gainsight and CRM systems (e.g., Salesforce) Customer Success Operations Support • Build and maintain customer lifecycle journeys • Create and manage CTAs (Calls to Action) and automated triggers for Customer Success Managers • Support renewal tracking and expansion opportunity identification • Maintain playbooks and success workflows Reporting & Analytics • Develop dashboards and reports to track: o Customer health o Renewal pipeline o Customer adoption o Expansion opportunities • Provide insights to leadership on customer engagement and retention trends System Integration & Data Management • Manage data integrations between Gainsight, CRM, billing systems, and product usage data • Ensure customer data is properly structured for health scoring and segmentation • Monitor data syncs and troubleshoot issues Process Optimization • Continuously improve customer success processes through automation • Identify opportunities to streamline renewals, onboarding, and adoption tracking • Partner with Sales Operations to ensure alignment between CRM and Gainsight workflows User Enablement • Train Customer Success Managers and Renewals teams on effective Gainsight usage • Create documentation and best practices • Provide ongoing support to internal usersWe’re doing work that matters. Help us solve what others can’t.