About this role
Senior Manager - L1 Support at Foundever®. Location: India. Role: leading operations, managing incidents, coordinating escalations Requirements: Bachelor's in CS/IT/Engineering, 10+ years in IT operations/NOC with 4+ years leading multi-shift L1 teams; ITIL, networking, telecom, systems infra knowledge; ServiceNow/Remedy experience; observability and scripting familiarity. Category: Information Technology Seniority: Senior Level Tools: NICE CXone, Genesys Cloud, Genesys Engage, ServiceNow, ServiceNow Orchestration, Remedy, Datadog, Dynatrace, SolarWinds, Splunk, ThousandEyes, Rundeck, Ansible Tower, PowerShell, Python, Bash, Windows, Linux, AWS, Azure, SBC, SIP Certifications: itil v4, ccna, microsoft mcsa, azure associate, aws associate, nice l1, genesys l1 Commitment: Full Time Workplace: Hybrid Languages: English