About this role
FTE: 1.0 (working 37 hours per week) Duration of Contract: Permanent Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year Location: College Lane and de Havilland Campuses, Hatfield Main duties and responsibilities We’re looking for a people-focused Team Leader to join our Student Enquiries and Enrolment Team. You’ll lead a busy Hub-based team, ensuring a friendly, efficient and professional service for all visitors and enquirers — whether in person, by phone, email or social media. This role combines operational oversight with hands-on support. You’ll manage rotas, set service standards, resolve complex enquiries, and coach team members to grow in confidence and capability. You’ll also play a key role in service improvement projects, working collaboratively to embed innovation and consistency across the team. You’ll build strong relationships across the University, maintain key service systems...