About this role
Incident Management Analyst at Milestone Technologies. Location: India. Role: managing incidents, coordinating stakeholders, preparing postmortems Requirements: 1+ years IT support experience, IT-related degree or certification, working knowledge of ITIL, experience with ServiceNow or Jira, strong written/verbal communication, and ability to work 24x7x365 shifts. Category: Information Technology Seniority: Entry Level Tools: ServiceNow, Jira Certifications: itil Commitment: Full Time Workplace: Remote Languages: English