About this role
Incident Management Analyst at Milestone Technologies. Location: India. Role: managing incidents, coordinating stakeholders, documenting postmortems Requirements: 1+ years in IT support or service desk, IT-related degree or certification preferred, working knowledge of ITIL, experience with ServiceNow or Jira, strong written and verbal communication, ability to follow procedures and work 24x7 shifts. Category: Information Technology Seniority: Entry Level Tools: ServiceNow, Jira Certifications: it, itil Commitment: Full Time Workplace: Remote Languages: English