About this role
Where would you like to shape the success of your future career: At a worldwide leading manufacturer of process measuring and control technology? In a family- owned company that values its more than 3,700 employees in more than 30 countries and sees them all as individuals? In a team that breaks new ground with courage and passion?
Did you answer „Yes“ three times? Then it is time for us to make your acquaintance.
RESPONSIBILITIES:
• Serve as the initial technical resource for internal sales teams, distributors, and end users
• Manage incoming technical support calls, that have been escalated from Technical Sales Support I and II.
• Specify product fit for use.
• Review new applications and utilize independent judgment to determine the proper equipment to be sold to a customer; crossover competitor’s products to Burkert
• Request product variations or forward on to Engineering for customization of products
• Create combinations such as Burkert standard accessories plus sensors, control SOV plus controller, or process valve plus accessory to sell to a customer as an assembly
• Request part numbers, assembly procedures and standards per ID number from Engineering
• Define parts for one-time orders to satisfy immediate/important customer demands from the existing US Portfolio
• Troubleshoot equipment problems and installations generally on the phone with customers
• Training others on product specifications- Distributors, Customers, and Burkert employees
• Preform discovery calls and go onsite to customers’ locations with the ASM to capture and provide insight to technical constraints and needs.
• Review, create and analyze CAD drawings
• Assist with the overseeing of Technical Sales Support I and II.
• Build and deliver technical presentations, documents and demonstrations.
• Provide post sales customer support on customers site as needed.
• Project management duties with the ASM and Systemhaus.
• Other duties as assigned and required
*This job description indicates the general nature and level of work expected. It is not designed to cover and contain a comprehensive listing of activities, duties or responsibilities required by the employee. Employee may be asked to perform other duties as required.*
REQUIREMENTS:
• 7+ years of customer service or inside experience preferably in a manufacturing environment
• Batchelor degree in Engineering or equivalent experience preferred
• Proficient in Windows and Microsoft Office
• Proficient in SAP
• Proficient in CAD or other 3D model system
• Must have a deep understanding of Process Flow and System Integrations
• Up to 50% Travel to trade shows, customers, distributors
Skills:
• Strong customer focus and attention to detail
• Organized
• Self sufficient
• Strategic and independent thinker
• Day-to-day work activities are prioritized appropriately within work routines
• Excellent oral, written, presentation and communication skills
• Strategic communicator
• Full understanding of process and automation
• Knowledge of P&I
• Able to work closely within a team and contribute individually
• Ability to preform fine hand manipulation, such as keyboarding
• Ability to follow safety and process procedures
• Ability to sit preforming computer and telephone work for up to 8 hours per day
• Ability to stand/walk/bend/lift up to (50) fifty pounds for up to 5 hours per day
In return, we offer you exciting and challenging responsibilities, diverse perspectives with a high degree of individual freedom and a corporate culture that encourages you to use it.
Curious? Then we look forward to receiving your application.