About this role
ESSENTIAL DUTIES AND RESPONSIBILITIES · Enthusiastically greet guests and provide event information. · Maintain sufficient supervision over the Ushers and Ticket takers performing their assigned responsibilities. · Assure that Ushers and Ticket Takers are following the policies and practices of the venues. · Scan guest tickets, answer questions, assist guests with locating their seats, examine tickets for entry to various locations around the venue, and refuse admittance to guests without a ticket. · Assist all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed. · Proactively approach guests that may have questions, difficulty, or a complaint. · Creatively resolve complaints and/or problems. · Identify and respond to emergencies. · Remain calm and direct guests to the designated area of safety in the event of an emergency. · Adhere to the dress code and present yourself in a profession, friendly, and approachable manner. · All other duties and responsibilities as assigned.
SKILLS AND ABILITIES
• Must have great customer service skills, a positive attitude, and a willingness to learn and work in a team atmosphere. • Ability to take direction well and work well with others. • Must be able to be on time for your shift and maintain reliable attendance. • Must be able to work a flexible schedule that can include days, nights, weekends, and holidays. • Work hours are event based and non-guaranteed. WORKING CONDITIONS
• Tasks are performed with moderate supervision. • Walking & standing occurs 95% of the time (6-8 hours per shift). • Employees may be assigned to work positions located outside. • Employees may be scheduled to work until 12:00am or later. • Ability to work in a loud, fast-paced environment. • Employee should use precautions & follow safety guidelines.