About this role
1st Line Support at Citation Group. Location: Exeter, England, United Kingdom. Role: supporting staff, logging incidents, escalating calls Requirements: 1-2 years IT service desk experience, strong customer service and telephone skills, technical understanding of computers/networks, ability to log/incidents, liaise with 2nd/3rd line and travel between offices as required. Category: Information Technology Seniority: Entry Level Tools: Windows 11, Microsoft 365, Microsoft Active Directory, ITSM Tools, Microsoft Outlook, Microsoft Teams, Microsoft Defender, iOS, Go To Assist, Microsoft SharePoint Commitment: Full Time Workplace: Onsite Languages: English