About this role
Planning & Scheduling
• Plan and schedule daily, weekly, and monthly CIT routes and activities.
• Allocate resources (vehicles, crews, equipment) effectively.
• Coordinate with banks and internal teams regarding service schedules.
Operational Control
• Monitor real-time CIT operations and route execution.
• Ensure adherence to SOP, security procedures, and SLA.
• Identify and mitigate operational risks and deviations.
Reporting & Analysis
• Prepare operational performance reports (SLA, productivity, incidents).
• Analyze operational data and recommend improvements.
Coordination
• Coordinate with Vault, CPC, ATM, and Security teams for smooth operations.
• Manage changes, incidents, and emergency responses.
Compliance & Audit
• Ensure operations comply with internal controls, audit requirements, and regulatory standards.
• Support internal and external audits.