About this role
Sr. Customer Service Representative at ShipMonk. Location: Fort Worth, Texas, United States. Role: managing communications, resolving issues, mentoring teammates Requirements: 3+ years customer service/account management experience (3-5 preferred), 2-3 years logistics/e-commerce preferred; strong communication, problem-solving, CRM experience (Salesforce/Zendesk preferred), bachelor’s or equivalent experience. Category: Customer Service Seniority: Mid Level Tools: Salesforce, Zendesk Commitment: Full Time Workplace: Onsite Languages: English