About this role
IT Service Management Analyst at Yum!. Location: Vaughan, Ontario, Canada. Role: managing problems, leading changes, delivering reports Requirements: Technical college degree or equivalent experience, 2+ years IT/ITSM/PM experience, ITIL preferred, strong Excel and ITSM tool (Zendesk/ServiceNow) skills, problem solving, root cause analysis and communication; French and QSR/retail experience are assets. Category: Information Technology Seniority: Entry Level Tools: Zendesk, ServiceNow, Microsoft Excel, CMDB, Service Mapping Certifications: itil 4 specialist, itil 4 practitioner Commitment: Full Time Workplace: Hybrid Languages: English