About this role
Position Summary The Customer Care Specialist is responsible for order managing till fulfillment and responding to customer inquiries via email, phone or face-to-face in swiftly manner. He/she will be the contact point for internal & external customers, co-ordinate and collaborate all customer’s order promptly and efficiently. Ensure all deliveries to customers are properly communicated to all parties, co-ordinate with Logistics/3rd party to ensure seamless deliveries, ensure customer’s inquiries/complaints/feedbacks are handled promptly and appropriately, as well as to achieve high level of customer satisfaction all the time. Responsibilities and Duties:
• Focus on order processing, order fulfillment till delivery in promptly and accurately manner. • Acknowledge customers’ email on queries/feedbacks/order placement within one working day. • Follow up with customers to ensure high level satisfaction and determining future requirements. • Ensure that customer’s complaints/feedbacks are well investigated, resolved, and escalating the complaints/feedbacks aptly to Senior and working with Regulatory & QSHE swiftly & independently. • Ensure the availability of certificate of analysis/compliance, applying inspection status. • Prepare, generate and disseminate customer’s reports on timely and accurately manner. • Collecting and sustaining sales data and database of customer contacts. • Maintain good filing and retrieval system to ensure easy access of work documents, when needed. • Always adhere to management systems and comply to standard operation procedures without fail. • Participate in continuous process improvement project; as and when needed. • Ensure compliance to the safety rules and measures stated in the WSH Risk Assessment. • Refrain from any unsafe or negligent act that may always endanger yourself or others at workplace. • Always use the personal protective equipment, to ensure safety at workplace. • Responsible to participate in protecting the environment, preventing pollution, complying with applicable requirements as identified in the policy statements and promoting sustainable practices. • Other duties as assigned.
Knowledge and Skills Requirement
• Minimum GCE ‘O’ level or Diploma level. • At least 2 years working experience in related industry for senior position. • Professional, effective communication skills, an attentive listener, and a great team player. • Well-mannered, empathy, approachable, and well-disciplined in nature. • Calm and patient when dealing with customer in complex situations. • Reacts well under pressure, especially in a constantly changing organizational environment. • Proficiency in Microsoft Office. • Abide by Company’s policies and procedures at all times. • Always represent the Company in a professional manner. • Keeping Company’s information confidential.
Brenntag TA Team