About this role
Role and Responsibilities: -
• Respond to customer inquiries via phone, email, or other communication channels. • Customer procurement and sales order execution; verify data on customers’ PO and proceed transaction into ERP System, then release on-line the Delivery order to warehouse for distribution by ensuring a fast stock turnover and a continued reduction of stock/working capital • Collaborate with internal teams to address customer needs. • Coordinate the operational staff at the Warehouse & Logistics function on supply chain management issues, maintains a service level agreement to assist Commercial and BU. • Maximizes customers’ satisfaction by taking immediate action or prevent/reduce complaints, and handle products/price-related questions and pass on to the commercial team. Salesforce system to be adopted. • Resolve customer complaints and escalate complex issues when necessary. • Maintain and update customer records in the system. • Follow up on customer requests and ensure timely resolution. • Coordinates with Planning & Purchasing and International Logistics Team to monitor all arrival shipments and meet customers’ requirements. • Meet service quality, productivity, and customer satisfaction targets. • Telemarketing Service: Interact with current customers by approach/soliciting their PO, or potential customers by answering product and service grounding questions, suggesting information about other products. • Closely coordinate and communicate customer action plans with Supply Chain & Operations team. • Meet service quality, productivity, and customer satisfaction targets. • Other duties assigned by supervisor. Job Specification :-
Education : Bachelor’s Degree in any field
Experience : 3 years in Customer Service Age : Open Gender : Open Others : SAP / Proficiency in Microsoft Office - Good in English proficiency - Interpersonal / Communication skills - Ability to manage change - Systematic & Analytical Thinking - Problem Solving & Decision Making - Customer Orientation -Previous customer service experience is an advantage.
Brenntag TA Team