About this role
E+ Customer Service Manager (48564) at British Council | The UK’s international culture and education organisation. Location: Belfast, Northern Ireland, United Kingdom. Role: managing contacts, maintaining quality, driving improvements Requirements: Degree or equivalent experience; ability to interpret and apply detailed policy and eligibility rules; knowledge of data protection, complaints/appeals processes, risk management; experience delivering customer service operations and continuous improvement. Category: Customer Service Seniority: Mid Level Certifications: customer experience/service qualification, safeguarding check Commitment: Full Time, Contract Workplace: Hybrid Languages: English