About this role
E+ Customer Service Manager at British Council. Location: Belfast, Northern Ireland, United Kingdom. Role: managing operations, resolving escalations, driving improvements Requirements: Degree or equivalent experience; ability to interpret and apply scheme policy; knowledge of data protection and accessibility; experience with complaints/appeals, risk management and service improvement; strong communication and customer service skills. Category: Customer Service Seniority: Mid Level Certifications: customer experience qualification Commitment: Full Time, Contract Workplace: Hybrid Languages: English