About this role
Service Desk Supervisor at ECI. Location: Taguig City, Metro Manila, Philippines. Role: managing operations, coaching analysts, protecting slas Requirements: Supervise service desk operations, protect SLAs, coach and enable analysts, manage escalations, translate metrics into actions, and own people management and hiring for assigned analysts. Category: Information Technology Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: English