About this role
AI Customer Engagement Platforms Expert at tbi bank. Location: Sofia, Sofia, Bulgaria. Role: administering platforms, configuring integrations, designing conversations Requirements: University degree in IT or related, 5+ years Zendesk/CEP or contact center platform experience, experience with APIs/webhooks, Jira, Parloa/VCC Live, prompt engineering/AI agents, fluent English; Zendesk cert advantageous. Category: Information Technology Seniority: Senior Level Tools: Zendesk, Parloa, VCC Live, Jira, APIs, webhooks Certifications: zendesk support administrator Commitment: Full Time Workplace: Hybrid Languages: English