About this role
Senior Service & Operations Analyst in 2ND LINE DESKTOP & EXEC SUPPORT at Bank of England. Location: London or Debden or Leeds. Role: troubleshooting hardware, supporting users, escalating issues Requirements: Proven experience in corporate desktop/end-user support, strong Windows and Microsoft 365 skills, Active Directory/Exchange/Intune experience, hardware/software troubleshooting, VPN and networking, ITSM (Remedy), and strong communication and customer service skills. Category: Information Technology Seniority: Mid Level Tools: Microsoft Windows 11, Microsoft 365, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Teams, Active Directory, Microsoft Exchange, Microsoft Intune, BitLocker, RSA Admin Console, Remedy, App-V, Citrix, SCCM, VPN, Wi‑Fi, Virtual machines Certifications: itil foundation v4 Commitment: Full Time, Contract Workplace: Hybrid Languages: English