About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Summary</H2> </div><div><p>We are looking for a QA Engineer with 6+ years of experience in SAP CRM Service & Support processes, specializing in manual, API, and automation testing. The role focuses on ensuring high-quality releases through strong test design, automation frameworks, and data-driven validation, while leveraging AI tools to improve testing speed, coverage, and defect analysis. You will work closely with Product, Engineering, and cross-functional teams in an Agile environment.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Responsibilities</H2> </div><div><div> <ul> <li>Perform end-to-end testing across SAP CRM Service flows (Case management, SLA, BP, Service contracts, IC WebClient)</li> <li>Design and execute test cases, test plans, regression, UAT, and exploratory testing</li> <li>Conduct API testing (REST/OData/SOAP) using Postman/Swagger and maintain reusable test suites</li> <li>Develop and maintain automation frameworks (Selenium/Playwright/Opkey) and integrate with CI/CD pipelines</li> <li>Validate system integrations, interfaces, and backend data using SQL/SAP tables</li> <li>Perform defect tracking, RCA, and log analysis using Jira/Azure DevOps</li> <li>Leverage AI tools (Copilot/ChatGPT) for test design, automation optimization, and faster debugging</li> <li>Collaborate in Agile ceremonies and provide release readiness, metrics, and quality insights</li> </ul> </div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Requirement</H2> </div><div><ul> <li>6+ years of experience in SAP CRM Service testing (IC WebClient, Case management, Installed Base, Contracts)</li> <li>Strong knowledge of SDLC/STLC, test design techniques, and defect lifecycle</li> <li>Hands-on experience in manual, automation, and API testing</li> <li>Proficiency in Java/Python/JavaScript and frameworks (TestNG/JUnit/PyTest)</li> <li>Experience with Postman, REST APIs, JSON, HTTP protocols</li> <li>Working knowledge of SQL for data validation</li> <li>Familiarity with Git, CI/CD tools (Jenkins/GitHub Actions), and Agile methodologies</li> <li>Good understanding of system integrations (IDoc/RFC, microservices – good to have)</li> <li>Bachelor’s degree in Computer Science/IT or related field</li> </ul></div></div></div>