About this role
Service Performance Analyst (she/he/they) at zabkapolska. Location: Poznań, Greater Poland Voivodeship, Poland. Role: monitoring services, managing SLAs, preparing reports Requirements: Experience in Service Management/Delivery or Performance Management; knowledge of KPI/SLA/OLA; data and financial analysis skills; Power BI, Excel and Jira experience; capacity planning, benchmarking and QA are a plus. Category: Data and Analytics Seniority: Mid Level Tools: Power BI, Microsoft Excel, Jira Commitment: Full Time, Contract Workplace: Hybrid Languages: Polish