About this role
Job summary
This is an exciting opportunity to join an established IAPT service (Improving Access to Psychological Therapy) in Lincolnshire and undertake the role of Administrator for the Sleaford Talking Therapies Team. We are looking for a pleasant, organized, efficient team player to join us in the role of Administrator.
The successful applicant will be employed by Lincolnshire Partnership NHS Foundation Trust and will be based at The Elm, Grantham. The successful candidate will be committed to providing administrative support to the Talking Therapies Team in ensuring continued service delivery and will be expected to have a flexible approach and to work in the evening where required. You will be expected to supervise and train Band 2 admin assistants, organise and prioritise tasks, complete the booking of patients appointments by telephone/email, type letters, input data onto the Trust's computer systems, maintain efficiency of the building and carry out other general office tasks including reception cover.
In this role you will require excellent communication and IT skills as well as having an exemplary telephone manner. You also need to be an excellent team player with the initiative to work on your own, along with guiding the admin team
Main duties of the job
The postholder is responsible for the smooth and efficient running and management of processing referrals, data inputting, report writing, dealing with the needs of service users, in addition to providing admin duties to all members of the Lincolnshire Talking Therapies Team, namely telephone duties, managing incoming calls, word processing, registering referrals, petty cash management and ordering of stationery and IT equipment where necessary. The role will provide cross cover/support for other team members across the county as necessary, in order to facilitate effective service function.
o Provide a high standard of service to all colleagues resulting in safe and effective treatments for service users & their families/carers.
o Support the provision of a flexible service.
o Duties provided within defined time standards.
o Compliance with appropriate legislation and LPFT policies
o Feedback from colleagues and other stakeholders
o Compliance with CQC standards
o Accurate and appropriate information is recorded appropriately using the Trust's information systems.
o Ensure productivity targets are met.
About us
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!
We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has arange of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life.Visitbeinlincolnshire.comto find out more.
Job description Job responsibilities
Please view the attached Job Description and Person Specification documents for complete details regarding this post.
When completing your application, please demonstrate how you meet the role criteria.
We can also offer you many staff benefits to help support you which include:
Early access to Psychological Therapies and Physiotherapy
Competitive annual leave allowance
Car leasing scheme
NHS pension scheme
Free eye tests
Money saving options through our salary sacrifice scheme
Discounts on major high street retailers and restaurants
Get in touch today:
Our friendly team is here to answer any questions you may have about our roles. For more information, please contact Susan Wilson, Team Manager via email [email protected]
Applicants must have the right to work in the UK - sponsorship is not available.Please provide details of the visa type and expiry date in your application. Failure to provide the required information will result in your application being rejected.
Person Specification
Qualifications Essential
NVQ 3 or equivalent qualification plus experience GCSE English Grade A-C or above or Grade 4 or above Word processing/IT skills Conversant with Microsoft Office, particularly Word/Excel/PowerPoint/electronic diary management
Experience Essential
Significant relevant experience of working in a general administrative role within an NHS or healthcare setting. Customer service experience
Desirable
Knowledge of Trust database systems Experience of supervising others
Skills Essential
Understands Code of Conduct in relation to Data Protection and Information Governance Organise and plan activities relating to the administrative team and own workload on a day-to-day basis, adjusting own workload in response to service needs Managing own activity within sphere of responsibility. Delegating team activity and monitoring task completion Ability to accurately input confidential data onto a database. Excellent telephone manner
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Lincolnshire Partnership NHS Foundation Trust
Address Elm Lodge
Beacon Lane
Grantham
NG31 9DF
United Kingdom
Employer's website https://www.lpft.nhs.uk/ (Opens in a new tab)