About this role
Job summary
The post holder will be responsible for undertaking a wide range of administrative and clinical duties. To participate in the smooth running of the practice, provide support to the whole multidisciplinary team ensuring:
The delivery of an efficient, friendly accessible and confidential service to patients and visitors
The provision of an efficient and comprehensive support system for clinical sessions
To engage in effective and efficient workflow of information to clinical and non-clinical staff
Main duties of the job
ADMINISTRATION
Processing documents , and prioritising in terms of actions for the GP
Extracting relevant information from clinical letters which require coding
Signposting to other organisations if appropriate
Actioning patient correspondence received
New patient registrations, GP2GP and temporary patient correspondence
Processing referrals
Promoting the practice on our Social Media platforms of Twitter and Facebook
Summarising of new patient records
Completing of forms and subject access requests
Other administrative work
To cover reception as and when required
CLINICAL
Assessing home blood pressure readings
Urinalysis
To arrange appointments for patients who require annual reviews
Supporting our immunisation programme
ECGs
Chaperoning
NHS Health Checks & Holistic assessments
To chaperone for GPs undertaking procedures
About us
St Marys Surgery is based in Windermere and Staveley in the Lake District National Park. We are a training practice with 7 dedicated GPs supported by a team of highly professional clinical and non-clinical staff to provide high quality care to our 6700 patients.
Job description Job responsibilities
NAME AND JOB TITLE:
GP ASSISTANT
BASED AT:
Windermere & Staveley Surgeries
REPORTS TO:
Management Partner
WORKING HOURS:
22.5 hours over Weds, Thurs & Fri
JOB SUMMARY
The post holder will be responsible for undertaking a wide range of administrative and clinical duties. To participate in the smooth running of the practice, provide support to the whole multidisciplinary team ensuring:
The delivery of an efficient, friendly accessible and confidential service to patients and visitors
The provision of an efficient and comprehensive support system for clinical sessions
To engage in effective and efficient workflow of information to clinical and non-clinical staff
SPECIAL REQUIREMENTS OF THE POST
The special requirements of the post regarding skills, knowledge and experience are:
Well-developed communication and interpersonal skills
Ability to deal with members of the public in a courteous and understanding manner
Ability to cope under pressure
Ability to use own judgement, resourcefulness and common sense in response to patients enquiries and requests
Effective time management
Ability to work as part of a team and on their own
Be flexible in an environment where the workload is constantly changing and varied
Effective keyboard skills and good spelling
An understanding, acceptance and adherence to the need for strict confidentiality
KEY RESPONSIBILITIES - ADMINISTRATION
Processing documents (paper & electronic), and prioritising in terms of actions for the GP
Extracting relevant information from clinical letters which require coding
Ensuring patients are signposted to other organisations if appropriate
Actioning patient correspondence received via email, Accurx and website
Ensuring new patient registrations, GP2GP and temporary patient correspondence are dealt with in a timely manner according to practice guidelines
Dealing with administrative tasks daily
Processing referrals via the Electronic Referral System (ERS) and the Standard Outbound System. Transcribing referral information received from the clinicians
Promoting the practice on our Social Media platforms of Twitter and Facebook
To be an administrator of the surgery website, patient information screens and noticeboards, ensuring these are kept up to date in line with practice guidelines
Being a super-user for Online Services to help patients with queries with the NHS App
Summarising of new patient records in line with practice guidelines
Completing of forms and subject access requests in line with practice guidelines
Where appropriate, ensuring all other administrative work is undertaken and completed
To cover reception as and when required
KEY RESPONSIBILITIES - CLINICAL
Assessing home blood pressure readings to see if the patient requires further investigation before seeing the GP
Ensuring urine samples received over the reception desk are dipped and recorded daily
To arrange appointments for patients who require annual reviews
To assist the GP to liaise with outside agencies
Supporting our immunisation programme
Take blood pressure readings and run clinics for these
ECGs for urgent GP requests
To train to become a chaperone to assist clinicians in the surgery
To undertake phlebotomy to provide NHS Health Checks & Holistic assessments
To chaperone for GPs undertaking procedures
EVERYONES RESPONSIBILITIES
Confidentiality
While seeking treatment, patients entrust with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in the Job Description, the post-holder may have access to confidential information relating to patients and their carer, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety
The post- holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines.
Identify the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Reporting potential risks identified.
Equality & Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patient needs.
Effectively manage own time, workload, and resources.
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services
The post-holder will:
Adhere to Practice policies, protocols, and procedures.
Participate in audit where appropriate
Adhere to the Data Protection Act, Information Governance, IM&T, Computer Misuse Act and Freedom of Information Act and of their importance and relevance to General Practice.
This job description covers the main duties of the post, but the post holder may be asked to undertake other appropriate duties as required.
Person Specification
Experience Essential
The requirements of the post regarding skills, knowledge and experience are: Well-developed communication and interpersonal skills Ability to deal with members of the public in a courteous and understanding manner Ability to cope under pressure Ability to use own judgement, resourcefulness and common sense in response to patients enquiries and requests Effective time management Ability to work as part of a team and on their own Be flexible in an environment where the workload is constantly changing and varied Effective keyboard skills and good spelling An understanding, acceptance and adherence to the need for strict confidentiality
Desirable
Experience of working in the NHS Experience of working in Primary Care
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St Mary's Surgery
Address Ambleside Road
Windermere
Cumbria
LA23 1BA
United Kingdom
Employer's website https://stmaryssurgery.com/ (Opens in a new tab)