About this role
Job summary Job Summary An exciting and rewarding opportunity has arisen to join our Anticoagulation Service in the Oncology CSU. We are looking for an enthusiastic and well-motivated individual to join our team on a 30-hour per week fixed-term contract for 6 months to cover maternity leave working Tuesday, Wednesday, Thursday, and Friday.
Excellent customer service is essential to support a positive patient experience. You will be required to prioritise your own workload and meet short deadlines and support the various referrals to treatment targets. You will recognise the importance of data protection and confidentiality. All staff are responsible for working with colleagues to maintain and improve the quality of services provided to our patients and service users.
The successful candidate will need to possess excellent communication and organisational skills and good IT skills with the willingness and commitment to learn multiple patient management systems whilst also adhering to all policies and procedures. They will have the ability to prioritise their own workload as well as working as part of a team. They should also demonstrate exceptional skills in customer care, ensuring all matters are dealt with in a sensitive and timely manner.
Main duties of the job Why you should join our Team The Leeds Cancer Centre is one of the most prestigious oncology departments in the UK, providing an ideal infrastructure for high-quality multidisciplinary cancer services and ensuring the best outcomes for the catchment population of West Yorkshire and the Yorkshire Cancer Network.
The Oncology CSU includes medical and clinical oncology, specialist palliative medicine, haematology, as well as breast and endocrine surgery, thoracic surgery and gynaecology oncology. We are based within the Bexley Wing at St Jamess Hospital.
The Anticoagulation Administration team operates within a highly collaborative team environment, working closely with the wider multidisciplinary team to ensure the delivery of highquality patient care across LTHT trust sites and community settings
About us The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time.
Our vision is to provide the highest quality specialist and integrated care.
We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page.
Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.
Job description Job responsibilities For questions about this job, contact:
Name: Elizabeth Brown Position: Patient Centre Co-ordinator Email: [email protected] Phone number: 011320267957
What you will bring to the role Your main role and responsibilities associated with this post are a range of clerical duties which include reception, receiving and inputting of referrals, and booking of patient appointments and transport. The postholder will be able to work flexibly and be able to communicate sensitively and effectively with a wide range of people, including patients, medical staff and the wider multidisciplinary team. General administrative duties will also include dealing with patient appointments over the phone, so they will be required to understand the imperative need for confidentiality and discretion at all times.
Excellent customer service is essential to support a positive patient experience. You will be required to prioritise your own workload and meet short deadlines and support the various referrals to treatment targets. You will recognise the importance of data protection and confidentiality. All staff are responsible for working with colleagues to maintain and improve the quality of services provided to our patients and service users.
You will be expected to check documentation and ensure it is complete and available when needed for the clinic. Maintain and update patient/departmental databases, ensuring patient and other information is accurately recorded, prioritising within departmental guidelines and escalating unresolved situations/issues to the appropriate line manager.
About Leeds Teaching Hospital NHS Trust Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:
Patient-centred Collaborative Fair Accountable Empowered
All our actions and endeavours will be guided and evaluated through these values
We’re committed to recruiting exceptional people to deliver outstanding services across Leeds Teaching Hospitals NHS Trust and helping every colleague reach their full potential. We’re looking for a compassionate, inclusive, and collaborative leader who shares our values and can build strong partnerships. We warmly invite applications from people from a variety of backgrounds and sectors, and are especially keen to hear from individuals from a minority ethnic background. We’re dedicated to creating a diverse and inclusive environment where everyone feels valued, supported, and has a true sense of belonging, as we work together to deliver the best in healthcare to the people of Leeds and beyond.
Sponsorship Eligibility To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.
Person Specification
Qualifications Essential
click apply to view job description
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Leeds Teaching Hospitals
Address St James’s University Hospital
Leeds
West Yorkshire
LS9 7TF
United Kingdom
Employer's website https://www.leedsth.nhs.uk/ (Opens in a new tab)