About this role
Job summary
This is an exciting opportunity for a qualified healthcare professional with significant experience of working within mental health services to join a friendly, supportive and diverse team. This is an innovative new post, integral to the operational delivery of our Inpatient Flow Quality Improvement Programme. The successful applicant will join a supportive multi-disciplinary team, and will be responsible for facilitating transfers of care, ensuring patients are receiving care congruent with their needs.
The successful applicant will manage a case load of patients experiencing a delayed transfer of care . The post holder will lead the coordination and progression of the patient's transfer of care by engaging with internal clinical teams and external agencies, in order to overcome barriers to discharge.
The successful candidate will possess a sound understanding of forensic discharge protocols and procedures, and have experience of resolving complexities (e.g. funding issues) that arise during the discharge process. We are looking for a proactive individual with excellent communication skills who is able to work collaboratively with a range of stakeholders. The candidate shouldalso have experience of designing and delivery quality improvement projects.
Main duties of the job
o Proactively address delayed transfers of care across the service.o Provide transfers expertise and knowledge as appropriate, regarding pathway issues internally and externally. This includes developing and delivering training to share knowledge.o Achieve and report key performance measures, such as achieving a 10% decrease in delayed discharge days.o Proactive identification and challenge of barriers to care progression.o Timely monitoring of failed transfer of care plans. This includes leading and planning reviews and devising alternative strategies.o Proactive identification of patients who are approaching discharge, supporting the ward teams to overcome associated barriers. This may involve attending some ward rounds.o Attendance at relevant meetings, including; Weekly Referrals and CRFD Meeting and Monthly Pathway Management Meeting.o Act as a point of contact between internal teams (e.g. SCFT and inpatient services) and external agencies.o Act as a point of contact for our patients, keeping them updated on their transfer of care or discharge progress.
About us
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.
Our Five-Year Strategy:
We will provide consistently high-quality care closer to home. With our partners in North London and each borough we will ensure equity of outcome for all We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
Why NLFT?
We develop and retain our staff through leadership behaviours and managers programme and many more opportunities. We promote flexible working and support staff with a range of health and wellbeing initiatives. NHS Discounts, generous annual leave and NHS pension scheme Excellent internal staff network
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
Job description Job responsibilities
Work in a way that acknowledges the personal, social, cultural, and spiritual strengths and needs of others. Use own initiative, personal experience, and job- related training in deciding on the approach and interventions required when working with a service user in delivering peer support, in line with supervision, mentor and other peer networks The post holder may be required to work in different locations as required by service need. To ensure day to day practice reflects the highest standards of governance, clinical effectiveness, safety, and patient experience. Role may involve visiting a ward or community service as outlined above. The post holder will need to work flexibly.
Lead communications and resolution of disputes with external agencies. Facilitate regular internal meetings to share updates, address challenges and promote a culture of continuous improvement. Collaborate with clinical teams, operational leads and other stakeholders to facilitate timely discharge. Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups. Network wit h ICB and Local Authority partners to develop partnerships and strong working relationships, in order to improve patient flow. The post holder should also support senior members of the clinical team to establish working relationships with commissioners and the local authority. Network with NLFC / NHSE to transform flow systems.
This is not an exhaustive list, please see the attached Job Description and Person Specification for more information on the role requirements and duties.
Person Specification
Skills/Abilities Essential
oA sound understanding of NHS legislation and national strategy including the care act, health and care act, MHS, MCA, Who Pays Guidance, etc. oWell-developed planning and organizational skills, ability to work under pressure and meet deadlines oProven ability to build relationships at all levels and across multiple disciplines
Desirable
oKnowledge of forensic discharge protocols and procedures
Qualifications / Registrations Essential
oEducated to master's level or equivalent level of experience of working at a senior level oProfessional registration with relevant healthcare body oEvidence of continuous professional development
Desirable
oLeadership or management qualification
Experience / Knowledge Essential
oSignificant experience of working in mental health services oExperience of working with senior stakeholders across health and social care oExperience of complexity of funding issues, blockages and challenges relating to discharge and evidence of innovative practice to overcome these
Desirable
oExperience of working in forensic mental health services /community mental health setting
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name North London NHS Foundation Trust
Address Chase Farm
127 The Ridgeway
Enfield, London
EN2 8JL
United Kingdom
Employer's website https://www.northlondonmentalhealth.nhs.uk/ (Opens in a new tab)