About this role
Job summary
We are looking for enthusiastic individuals to join our fast paced Contact Centre team!
Do you have a keen interest in health care?
Do you get job satisfaction from helping people?
Are you able to remain calm and professional under pressure?
If you feel that we could be describing you, then we want to hear from you! We have 2 vacancies available in our busy Contact Centre team based in Cosham.
Working alongside our highly trained care navigators guided by an onsite deputy & team leader, you will be trained and educated in Primary Care and the huge role this plays in patients lives.
If you believe you have what it takes then please let us know!
We currently have 2 vacancies for 23 and 21 hours a week. Please see the vacancy pack attached to this ad for full details including shift patterns, before applying.
Please note we may close early if we receive a large amount of applications.
Main duties of the job
You will be the first point of contact for patients and have a diverse range of responsibilities. Your role will be integral to the Practice and our patients, as you ensure that they receive the right care, at the right time and by the correct method. Portsdown Group Practice is a large, urban practice with 63,000 patients, working across 6 sites. The work we do is challenging, interesting and hugely varied, reflecting the demographic mix of our patients. We are a long-established training practice and our commitment to ongoing learning is unparalleled. If you can work, sometimes under pressure, to high standards, are flexible and reliable, with excellent interpersonal and communication skills, and can deliver a high quality of care in a busy professional environment, we would like to hear from you.
About us
Portsdown Group Practice covers the whole of Portsmouth from postcodes PO1 to PO7. We operate from 6 surgeries: Cosham Park House (PO6 3BG), Crookhorn Lane (PO7 5XP, Heyward Road (PO4 0DY), Kingston Crescent (PO2 8AL), Paulsgrove (PO6 4HJ), and Somerstown (PO5 4EZ).
We are our own Primary Care Network (PCN). We have Clinical Partners, Salaried GPs and a comprehensive Nursing and extended clinical team overseen by our Clinical Team Manager. The team consists of Nurse / Paramedic Practitioners, Registered Nurses, HCAs, MSK Physiotherapists, Podiatrist, Social Prescribers and Care Co-ordinators. The Pharmacy team consists of Clinical Pharmacists and Pharmacy Technicians.
The Practice is well established, financially secure and successful.
Job description Job responsibilities
To handle inbound calls for queries to the practice, dealing with them promptly and accurately to ensure the smooth running of the practice, and the delivery of a high-quality service to our patients. Assisting with the completion of Anima forms where needed and navigating to appropriate alternatives.
Please see our comprehensive vacancy pack attached to this ad, for the full job description, as well as hours.
Person Specification
Knowledge Essential
Knowledge of customer service principles and practices Excellent telephone manner
Desirable
Knowledge of call centre telephony and technology Knowledge of administrative processes
Qualifications Desirable
Customer service NVQ or equivalent IT qualification or equivalent
Other Essential
Self-motivated
Experience Essential
Work experience in a customer facing role
Desirable
Previous history of working in an inbound call centre
Skills Essential
Excellent data entry skills High attention to detail and accuracy Ability to work under pressure Ability to use initiative to improve processes Excellent verbal and written communication skills Adaptability Resilience
Other Essential
Are you interested in the 23 or 21 hours per week working pattern?
Other Essential
Do you have the right to work within the UK, without sponsorship from Portsdown Group Practice?
Desirable
Please provide details on any gaps in employment
Employer details Employer name Portsdown Group Practice
Address Portsdown Group Practice
Cosham Park Avenue
Portsmouth
PO6 3BG
United Kingdom
Employer's website https://www.portsdowngrouppractice.co.uk/ (Opens in a new tab)