About this role
Job summary
We are currently seeking professional and well-presented individuals to join our Switchboard team. Switchboard is a crucial department within Dorset County Hospital and operates 24 hours a day, 7 days a week. The individual must be professional, reliable, have excellent interpersonal skills and with excellent written English skills. You should also have excellent communication skills.
Disclaimer: As a Bank Worker, the nature of your engagement will be seen as on a day-to-day basis. You are entitled to choose whether to accept engagements which will be offered to you. A statement does not constitute a contract of employment, nor is the Trust under any obligation to offer you any engagement or further engagement under these terms. The job description for this Bank role relates to the equivalent substantive position. Whilst engaged by the Trust you would be expected to operate within the requirements of the job description.
Main duties of the job
The Telephonist role will include:
Dealing with client queries in a polite and professional manner, maintaining exceptional standards of customer service and upholding the company's professional image at all times. Able to maintain confidentiality, professionalism and attention to detail. A strong communicator with excellent oral and written communication skills. Able to deal with complex issues fast and efficiently putting clients first. Managing telephone and email enquiries and maintaining accurate client records against the computer database. Manage all queries from customers Efficiently manage queries from customers in accordance with processes and guidelines Keep up to date with treatment knowledge Assist and support other team members To assist new starters with information and advice on the direction of calls including listening in after induction. Answer all incoming calls in a professional and efficient manner; Announce callers when transferring; Take accurate messages and distribute accordingly; Ad hoc front desk duties as required. The receptionist part of this role will include Background in working at health or corporate receptionist Well-presented, confident, punctual, reliable, intuitive. Act in professional, friendly, polite and positive manner with clients at all times.
About us
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.
Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application materials. While this is not discouraged, we kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role.
Personal integrity and authenticity are central to our recruitment process. We value honesty and appreciate applications that are genuine and representative of the individual behind them.
Right to Work in the UK: This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations.
Job description Job responsibilities
Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.
Please contact us at [email protected] if you are unable to view or download the attachment.
For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.
Person Specification
Education,qualifications and traning Essential
GCSE (Grade C or Above)in English and Maths or equivalent
KNOWLEDGE & EXPERIENCE Essential
Experience of working within an office environment Experience of working with numerous computer systems Experience of working within a switchboard environment.
Desirable
Experience in managing workload to meet deadlines and standards. Experience of working within a reception environment
SKILLS & ABILITIES Essential
Ability to make decisions within defined boundaries Attention to detail and the ability to work without close supervision within broad procedural guidelines Ability to work as part of a team. Ability to managing own workload
Desirable
Understanding of confidentiality and its place in the NHS Ability to communicate effectively with the general public and colleagues across a range of issues.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dorset County Hospital NHS Foundation Trust
Address Dorset County Hospital
Williams Avenue
Dorchester
DT1 2JY
United Kingdom
Employer's website https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)