About this role
Job summary
Are you a dynamic, enthusiastic, flexible individual, who is committed to doing your part in making a difference and helping people? Are you organised, friendly, and a team player who is keen to use your skills to help our doctors, nurses, management and other healthcare staff to provide an outstanding service? Then you might fit in very well in our supportive team.
Main duties of the job
Welcome and receive all patients and visitors to the Practice. Assist and direct patient through our practice access. Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed appropriately. Project a positive, professional and friendly image to patients and visitors either in person or on the telephone. Complete new registration procedures and ensure accurate recording of details at all times. Receive and make telephone calls as required. Action repeat prescription requests. Provide test results to patients. Facilitate effective communication between patients, staff, secondary care and other associated healthcare agencies. Act as a chaperone for general examinations if requested. Maintain a general overview of the reception area and take appropriate action to manage difficult patient behaviour or those whose illness/condition worsens while waiting to be seen. Deal with general enquiries and explain procedures as requested. Process clinical letters coming into the Practice Communicate with patents in a variety of ways (online, text, phone, in person, email). Processing referrals to Secondary Care. Assist patients with using latest digital technology.
About us
Our friendly GP practice in Clayton serves a diverse and welcoming community of approximately 5,800 patients and is led by two supportive GP partners who are committed to high-quality, patient-focused care. We pride ourselves on maintaining a close-knit, collaborative team environment. With a manageable patient list size, excellent administrative support, and a strong focus on continuity of care, our practice offers an ideal setting for a motivated individual looking to make a real impact while enjoying a healthy worklife balance.
Job description Job responsibilities
Key Responsibilities
Patient Reception & Customer Service
Provide a warm, professional welcome to patients and visitors. Manage patient queries both in person and over the telephone. Direct patients to appropriate services in line with practice protocols.Administrative Duties
Manage appointment bookings, cancellations and enquiries using the EMIS clinical system. Print, scan, code and file documents using Docman. Process online patient requests through AccuRx and clinical triage systems. Handle repeat prescription requests in line with practice procedures. Maintain accurate and up to date patient records. Support clinicians with administrative tasks to ensure smooth daily operations.Clinical System & IT Use
Confidently useEMIS Web,Docman,AccuRx, andonline triage platformsas part of daily duties. UseMicrosoft 365 (Outlook, Teams, Word, Excel)to support communication and workflow. Follow information governance, confidentiality requirements and data protection regulations at all times.Teamwork & Practice Support
Work collaboratively with the reception and administrative team. Report any issues or concerns promptly to the management team. Contribute to maintaining a calm, organised and patient focused reception environment. Adapt to changes in practice processes or requirements.Other Duties
Undertake training and development as required for the role. Carry out any other reasonable duties relevant to the position.
Person Specification
Qualifications Essential
Excellent communication and interpersonal skills. Strong organisational skills and attention to detail. Reliable, punctual, flexible and able to work independently as well as part of a team. Ability to remain calm, polite, and professional under pressure.
Desirable
Previous experience working in a GP practice or healthcare reception role. Confident use of EMIS Web, Docman, AccuRx, and clinical triage/online consultation systems. Proficiency in Microsoft 365 (Outlook, Word, Excel, Teams). Ability to work efficiently in a fast paced environment. Commitment to patient confidentiality and compliance with GDPR.
Experience Desirable
Previous experience in General Practice or other Healthcare environments preferrable.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Eastlands Medical Practice
Address 89 North Road
Manchester
M11 4EJ
Employer's website https://www.eastlandsmedicalpractice.nhs.uk/ (Opens in a new tab)