About this role
Job summary
The Ophthalmology Booking Team at the Royal Bolton Hospital NHS Foundation Trust is responsible for providing full outpatient and elective management for the Ophthalmology Department. We require a friendly, approachable person to join our team as a Junior Booking Clerk to provide invaluable support to our Booking Coordinators. The successful candidate would work as a member of a multi-disciplinary team within the Ophthalmology. Your duties will include the booking of complex out- patient appointments across all sub specialties and processing emergency eye referrals from a range of service users.
A professional manner is required. Good communication skills are essential, as well as the ability to follow instructions and a willingness to learn. The ability to work as part of a team and on your own initiative is a must, accurate data input and attention to detail are essential.
Applicants should be able to demonstrate competency in the use of computer packages and information systems, previous NHS experience in a similar role would be desirable. A caring disposition and a flexible approach are essential to this role.The ability to work to deadlines is essential. You will also need to demonstrate the ability to deal sensitively and confidently with people.
Candidates must be flexible around service needs to include evenings. You will be expected to work shifts flexibly and will be provided with a 4 week shift rota. Core hours are 8am until 6pm Monday to Friday.
Main duties of the job
Please note: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK at the time of application, as we are unable to support visa applications for this position.
You will be responsible primarily for supporting our Booking Coordinators to provide a comprehensive booking service within Ophthalmology, whilst additionally completing all associated tasks to ensure our patients receive an excellent first impression, whilst ensuring all necessary data is recorded to facilitate the patient's attendance management under the 18 week pathway.
Duties will include liaising with patients and internal departments over the telephone, registering patients and their referrals, printing referrals from Choose and Book and organising triaging, booking and confirming appointments using LE2.2, Choose and Book (ERS), dealing with enquiries, using waiting lists to book patients, filing and other general clerical duties.
About us
This role involves working within a large multi disciplinary team to deliver ophthalmic services to patients.
To learn more about working for our Trust an informal visit is highly encouraged and can be arranged via the contact details below.
Job description Job responsibilities
For further information regarding the key responsibilities of this role please see the attached job description. If you have any further questions regarding this role please do not hesitate to contact us via the information below.
Please note: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK at the time of application, as we are unable to support visa applications for this position.
Person Specification
Knowledge & Experience Essential
Knowledge and proficient use of IT Systems Excellent Customer service skills Working as part of a team and alone, using own initiave Ability to work under pressure to meet deadlines Ability to prioritise and cope with a busy workload Willing to be flexible to meet the changing needs of the service Excellent communication skills, both verbal and written
Desirable
Previous NHS Booking Centre Experience Previous NHS experience Knowledge of IT systems LE2 (PAS), ERS (Choose & Book), Envoy Knowledge of Data Protection Act and confidentiality
Qualifications Essential
GCSE English & Maths Grade C/4 and above or equivalent EDCL/ICT or equivalent computer skills
Desirable
NVQ Level 2/administrative qualification equivalent
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Bolton NHS Foundation Trust
Address Royal Bolton Hospital
Minerva Road
Bolton
BL4 0JR
United Kingdom
Employer's website http://www.boltonft.nhs.uk/ (Opens in a new tab)