About this role
Job summary
We are seeking a committed and flexible individual to join our Merseyside Phlebotomy Team on a permanent basis.
You will be based within either the Knowsley or Sefton team. You will be required to travel to clinic venues across Liverpool, Knowsley and Sefton.
If you are innovative, motivated, and committed to teamwork, we would love to hear from you.
Main duties of the job
You will complete venepuncture procedure for persons aged 16+ (Liverpool/Knowsley); 14+ (Sefton) with no upper age limit in a clinic.
You will hold an NVQ Level 2 qualification in Health and Social Care, or demonstrate a willingness to undertake this qualification, or be able to evidence relevant experience within a similar role.
There will be expectancy for you to work without direct supervision and to time constraints, working as part of a team and also as a lone worker.
You must have the ability to work under pressure and in different environments and able to demonstrate effective communication skills including the public; service users; clinicians and other services.
You must have computer / IT skills; self-management; good communication skills; able to work quickly and accurately with a high degree of manual dexterity and have good organisational skills.
You must be aware of their responsibility to protect service users, visitors and employees against the risks of acquiring health care associated infections, in accordance to Trust policy.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description Job responsibilities
Principal responsibilities
To maintain own Continuing Professional Development.
To actively participate and contribute to team working in response to service developments and the business plan..
Work independently in a busy clinic environment ensuring that patients receive blood tests on time and manage patient flowobtain informed consent from the patient to treatment and the sharing of information, documenting in accordance with Trust procedures.Use IT system to document outcome of appointment.Escalate and seek advice from seniors if specific risks are identified.To work within health and safety guidelines and policies and adhere to relevant Trust procedures.To work positively with colleagues to maintain effective working relationships.Be accountable for own actions and decisions, demonstrating ability to seek advice and guidance from Line Manager.Comply with Trust Clinical Governance and Health and Safety requirements within agreed policies and procedures.Follow and contribute to new policies and local guidance and contribute comments on proposed/required changes to meet changing service needs.Collect statistical information about daily contacts where required and input onto data base for service.Actively participate in audit, research and development activity when required.Undertake routine administrative tasks e.g. photocopying, filing and faxing within current Trust policies and procedures as required by the service.Defective equipment is reported and made safe without delay in accordance with Trust procedures.
Work towards completion of competency framework within agreed timescales.
Participate in clinical supervision as per individual requirement.Be competent in the selection of the appropriate sample bottle for all common laboratory investigations.Be competent in the procedures required for bleeding High Risk, Immunocompromised and barrier nursed patients.Organise and stock work benches and trolleys daily.Clean and disinfect trolleys and work benches after use.Restock the Phlebotomy rooms when necessary.To work across Mersey Care phlebotomy footprint.Respect confidentiality and privacy of patients and carers at all times.Maintain a constant awareness of health, welfare and safety issues affecting colleagues, patients, relatives, and self, reporting incidents or near miss events in line with Trust policies.Fully participate in Health and Safety Training.Participate in personal training, development, appraisal and attend all mandatory courses as required.Display empathy and a pleasant, helpful manner when dealing with patients, visitors, and staff.Contribute to the delivery of a quality service to customers within agreed timescales.Communicate effectively with patients to ensure correct identification, cooperation, and clarification of complications.Ensure samples are labelled correctly according to protocols.Provide after care and assistance to patients affected by venepuncture.Be competent in dealing safely with nervous or upset patients including at times, managing conflict.Be competent in dealing safely with fainting patients and those who become unwell.Maintain basic life support skills to enable the safe care of patients.
Liaise with service users to improve relationship, service, and patient care.Answer telephone enquiries in a helpful manner.Participate in relevant staff and departmental meetings.Co-operate with and assist leaders of Phlebotomy teams to promote good team working.
Physical, Mental and Emotional EffortLone working in busy clinic environments.
Able to manage the pressures of a busy clinical environment and demanding workload.Able to manage situations involving patient conflict and challenging behaviours.
Working conditions
Ability and willingness to attend clinics across the Trust footprint.
SafeguardingDemonstrates skills and knowledge how to raise and escalate a safeguarding concern.Ensure service users/carers are supported appropriately to understand Safeguarding issues to maximise their decision making.Understand when to use emergency systems to raise safeguard adults and children.Maintain accurate, complete, and contemporaneous records.Engage and participate in all safeguarding training appropriate to role.
Person Specification
Qualifications Essential
Basic literacy and numeracy skills Basic computer experience NVQ 2 or willingness to undertake
Desirable
Venepuncture experience
Experience Essential
Has customer care experience or experience of being a carer/health care assistant Can demonstrate a basic understanding of the needs of the patient and the role of the Phlebotomist. Can demonstrate motivation, reliability and commitment to team working. Flexible, reliable and demonstrates an ability to value the opinions of others. Willingness to undergo education/training for both practice and service needs. Must either be Hepatitis B immune or be willing to undergo an immunisation course
Desirable
Experience of working in a care environment Understanding/Experience of lone community working
Knowledge Essential
Understanding of primary care and/or GP surgery Understanding of confidentiality and the practical implications in this role Understanding of personal health and safety responsibilities An understanding of equality within the workforce and how it can impact on this post
Desirable
Understands issues regarding accountability and delegation. Understanding of the complaint's procedure Understanding of risk management Understanding of the meaning of Improving Working Lives
Skills Essential
Ability to communicate effectively with good interpersonal skills Willingness to develop clinical skills and competency relevant to the role e.g. phlebotomy skills.
Values Essential
Continuous improvement - committed to making improvements to our services for the benefit of all. Accountability - taking ownership to anticipate, develop and deliver high quality care Respect - how we treat others in an inclusive and supportive way. Enthusiasm - demonstrate our passion and pride for what we do and how we do it. Support - actively supporting others with compassion and courage.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mersey Care NHS Foundation Trust
Address Knowsley and Sefton Phlebotomy service
Netherton Health Centre
Netherton
L30 5SP
United Kingdom
Employer's website https://www.merseycare.nhs.uk/ (Opens in a new tab)