About this role
Job summary
We are looking for a part-time, friendly, patient focused and efficient person to join our Reception Team.
The hours will equate to 30 hours per week as below.
Monday & Tuesday: 1pm-7pm
Wednesday: 8am-2pm
Thursday & Friday: 1pm-7pm
The role will including receiving, assisting and directing patient enquiries in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Main duties of the job
The candidate should be well-organised, have an excellent telephone manner, ability to cope under pressure, good communication skills and computer literate. Preferably with experience of Emis Web but training can be provided
It is essential that the candidate have a caring approach, and a good listener! Be a team player and motivated to providing a caring and efficient service to our patients as part of a wider team.
About us
We are a friendly medical practice based across 2 sites. The main site is St. Martin's Gate Surgery at Turnpike House, situated at the bottom of Newtown Road. We have a branch surgery which is located near to Tesco at St. Peters.
We aim to offer the highest level of medical care for the whole family. We have just over 14,000 patientsare free to choose which doctor they wish to see for their routine appointments.
We are part of the Worcester City Primary Care Network and have strong links with associated teams within this organisation.
Job description Job responsibilities
Administration
To have a thorough knowledge of all practice procedures. To work in accordance of written protocols Patient navigation/Signposting to various services and PCN Hub Scanning documentsReception
Receiving patients Consulting with members of practice clinical teams Navigation of patients to correct services and triage appointments Be able to cover for annual leave/sickness when requiredAppointments
Process appointment requests for today future appointments from patients by telephone and in person. Deal with visits requestsComputer
Registrations of new patients computer data entry and medical records. Process patients change of address computer data and medical records (have knowledge of practice area).Telephone
Have working knowledge of our new cloud telephony telephone system (training given).Other Tasks
Maintain a Clear desk policy and adhere to practice policies Ensure building security have thorough knowledge of doors/windows/alarm. Any other tasks allocated by managersConfidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Person Specification
Experience Essential
Customer service experience and the ability to work in a high pressure environment
Desirable
Experience of Emis Web, Experience of patient triage and navigation to services, Experience of working in a GP practice
Qualifications Essential
Good level of education Reception/customer facing skills/experience Experience of working in a busy environment Ability to multi task and prioritise own workload Experience of working within a team
Desirable
Worked in General Practice Experience of using Emis Web
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St. Martin’s Gate Surgery
Address Turnpike House Medical Centre
37 Newtown Road
Worcester
Worcestershire
WR5 1EZ
United Kingdom
Employer's website https://www.stmartinsgatesurgery.co.uk/ (Opens in a new tab)