About this role
IndustrySaaS / PropTech / Operations
Work ArrangementFully Remote
Job TypeFull-Time
Work ScheduleTBD — overlap with US business hours is preferred
LocationsPhilippines / Latin America
About Pearl TalentPearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
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Why Work with Us?At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.
About the CompanyOur client is a fast-growing SaaS company operating within a specialized professional services industry. Their platform supports end-to-end operational workflows for firms across multiple international markets, helping customers streamline processes, improve efficiency, and manage complex projects through a centralized solution.
Following a period of rapid growth, the company is expanding its implementation capacity to support a growing customer base and ensure every client experiences a smooth onboarding journey. The team operates in a highly collaborative, fast-paced environment with strong emphasis on accountability, ownership, and operational excellence.
Role OverviewAs an Implementation Specialist, you will own the full client onboarding and implementation lifecycle from kickoff through go-live. You will manage multiple concurrent client implementations while partnering cross-functionally with internal teams including Solutions, Product, Training, and Client Success.
This role is highly execution-focused and requires someone who can independently manage priorities, communicate confidently with clients, and maintain strong organizational discipline across multiple active projects. You will play a key role in ensuring implementations stay on track, timelines are met, and clients are set up for long-term success.
The ideal candidate is proactive, detail-oriented, and comfortable balancing project management with customer-facing communication. This is an excellent opportunity for someone with SaaS implementation experience who thrives in structured, fast-moving environments and enjoys taking ownership of outcomes.
Your ImpactDrive successful onboarding and implementation outcomes for 8–12 active client projects simultaneouslyEnsure clients remain aligned to timelines, milestones, and implementation deliverablesImprove operational efficiency by maintaining organized documentation and implementation workflowsSupport high customer satisfaction through proactive communication and structured project managementContribute to continuous improvement of onboarding and implementation methodologiesStrengthen collaboration between implementation, product, solutions, and client success teams
Core ResponsibilitiesClient Implementation Management – 50%Serve as the primary point of contact for clients from kickoff through go-liveLead kickoff calls, milestone reviews, and recurring implementation status meetingsManage 8–12 concurrent implementation projects across varying client sizes and complexity levelsHold clients accountable to implementation timelines and proactively escalate blockers when necessaryMaintain momentum across all active projects to ensure timely completionProject Administration & Documentation – 20%Maintain accurate project documentation, implementation milestones, and status updates within project management systemsConfigure platform-related documentation and templates using Microsoft Excel and WordReplicate client-specific report formats with strong attention to detail and accuracyTrack deliverables, dependencies, and project progress across multiple implementationsEnsure internal visibility into project health and customer status updatesInternal Collaboration & Cross-Functional Coordination – 20%Partner with Solutions teams on data migration and platform configuration requestsCoordinate with Product teams to relay customer feedback and feature requestsWork closely with training and go-to-market teams to support onboarding and enablement sessionsTransition completed implementations smoothly to the Client Success team upon go-liveCollaborate cross-functionally to improve implementation quality and operational efficiencyProcess Improvement & Self-Development – 10%Complete a structured onboarding program and actively engage in internal training initiativesParticipate in company-wide meetings and educational sessionsContribute ideas and feedback to improve implementation processes and documentationContinuously develop product knowledge and implementation best practices
Requirements
Must-Haves (Required)2+ years of SaaS implementation, onboarding, or customer onboarding experienceProven experience managing customer-facing implementation projects end-to-endStrong project management and organizational skills with ability to manage multiple concurrent projectsExcellent written and verbal English communication skillsAbility to communicate directly and professionally with clients while maintaining positive relationshipsIntermediate proficiency in Microsoft Excel and Microsoft WordStrong attention to detail with ability to accurately replicate client requirements and documentationSelf-starter mindset with ability to learn complex systems independentlyExperience working in fast-paced, high-growth, or client-facing environmentsNice-to-Haves (Preferred)Experience working within SaaS, PropTech, real estate, or professional services industriesFamiliarity with CRM or project management tools such as HubSpot, Notion, Asana, Monday.com, or BatonExposure to data migration, implementation configuration, or solution delivery workflowsExperience supporting mid-market or enterprise client implementationsBachelor’s degree or equivalent professional experience
Tools ProficiencyMust-Haves (Required)Microsoft ExcelMicrosoft WordZoomProject management and task tracking toolsCRM or customer management platformsNice-to-Haves (Preferred)HubSpotBatonNotionAsanaMonday.comCollaboration and documentation toolsBenefits
Competitive Salary: Based on experience and skills Remote Work: Fully remote—work from anywhere Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting Generous PTO: In accordance with company policy Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees Direct Mentorship: Guidance from international industry experts Learning & Development: Ongoing access to resources for professional growth Global Networking: Connect with professionals worldwide
Our Recruitment Process Application Screening Skills Assessment Top-grading Interview Client Interview Job Offer Client Onboarding
Ready to Join Us?If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.