About this role
Job summary
Operations manager (Maternity Cover 12 months) Star Lane Medical Centre
Star Lane Medical Centre is seeking an experienced and proactive Operations Manager to cover maternity leave for 12-months fixed term. The role involves overseeing the day-to-day running of the practice operations service, managing staff and operational Systems, ensuring compliance with NHS and regulatory requirements, and supporting the delivery of high-quality patient care. Working closely with the Practice Manager and clinical team, the Operations Manager will play a key role in maintaining efficiency and continuity of service throughout the cover period.
Main duties of the job
Provide effective operational management of the practice, ensuring day-to-day services run smoothly and efficiently
Manage and support administrative and non clinical staff, including rota planning, supervision, and performance management
Ensure the practice meets all NHS, CQC, contractual, and regulatory requirements
Assist HR functions including recruitment, induction, appraisals, training, and absence management
Support the Practice Manager and clinical team with operational planning, service development, and quality improvement
Be responsible for premises management, IT Systems, data protection, complaints, and health and safety compliance
About us
Star Lane Medical Centre is an established GP practice providing comprehensive primary care services to its registered patient population. The practice is committed to delivering safe, effective, and patient focused care, working closely with NHS partners and community services. Supported by a dedicated multidisciplinary team, Star Lane Medical Centre promotes continuous improvement, regulatory compliance, and a supportive working environment for staff.
Job description Job responsibilities
Main duties and responsibilities
- Provide leadership and oversight of the day-to-day operations of the practice
- Manage, support come on and develop administrative and non-clinical staff formal including rotas, supervision, and performance management
- Ensure compliance with NHS contractual requirements, CQC standards, and all relevant legislation and policies
- Assist with HR processes including recruitment, induction, appraisals, training, and liaison with external service providers
- Act as the main point of contact for external stakeholders including NHS England, the ICB and suppliers
- Support Practice Manager and the clinical team with operational, service development, and quality improvement initiatives
- Oversee premises management, IT systems, data protection, information governance, and health & safety compliance
- Identify opportunities for service improvement and support the implementation of change to enhance efficiency and patient experience
Person Specification
Experience Essential
- Previous experience in the management or operational role - experience of staff management, including supervision and performance management - experience of managing budgets and financial process is - experience working within a healthcare, NHS, or primary care settings
Desirable
- experience working in general practice - experience support him service development or organisational change
knowledge and skills Essential
Essential - good understanding of NHS shares regulations under and contractual requirements - knowledge of CQC standards and regulatory compliance organisational, leadership, and decision-making skills - excellent communication and interpersonal skills - ability to manage competing priorities and working on depression upper tent IT skills, including clinical and administrative systems desirable - knowledge of information governance and data protection regulations - familiarity with primary care IT systems (e.g. EMIS, systemOne)
Qualifications Essential
Educated to degree level or equivalent relevant experience
Desirable
Management or leadership qualification age along or financial management training
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Star Lane Medical Centre
Address 121 Star Lane
Canning Town
Newham
E16 4QH
Employer's website https://www.starlanemedicalcentre.nhs.uk (Opens in a new tab)