About this role
Job summary Role: Administration & Engagement Officer - PDNA
Location: Ipswich
Salary: £24,784.50 - this is a full-time role working 37.5 hrs per week.
The post-holder will be responsible for increasing programme participation among patients in underserved groups, specifically those identified as Persistent Did Not Attenders (PDNAs). You will proactively engage with, encourage, and educate patients on the importance and benefits of the diabetic eye screening pathway. Ensuring that patients' views are heard and acted uponand that strong, collaborative relationships are developedis key to the success of this role.
Main duties of the job Drive higher programme uptake by targeting and reducing PDNA patient levels Making outbound telephone calls to programme PDNA patients Proactively communicate with underserved groups, including educating patients on the benefits of participating in the programme Document and record PDNA contact attempts and patient feedback Evaluate, adapt, and recommend improvements to PDNA contact strategies based on feedback received Provide monthly reports on PDNA contact attempts, patient feedback, and progress in reducing PDNA percentages Track and evaluated PDNA patients through their screening pathway, understanding their participating in the programme (i.e. whether or not they attended clinic) Focus engagement efforts on underserved groups, including individuals with learning disabilities, diverse ethnic communities, patients in areas of greater deprivation, and non-responders Engage and liaise with mental health units, large care homes, universities, and military establishments within the programme area to ensure the screening service meets their specific needs, patients receive timely screening, and high uptake and coverage are achieved
About us
InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.
Job description Job responsibilities
Role: Administration & Engagement Officer - PDNA
Location: Ipswich Salary: £24,784.50 - this is a full-time role working 37.5 hrs per week. The post-holder will be responsible for increasing programme participation among patients in underserved groups, specifically those identified as Persistent Did Not Attenders (PDNAs). You will proactively engage with, encourage, and educate patients on the importance and benefits of the diabetic eye screening pathway. Ensuring that patients' views are heard and acted uponand that strong, collaborative relationships are developedis key to the success of this role. What you are responsible for: Drive higher programme uptake by targeting and reducing PDNA patient levels Making outbound telephone calls to programme PDNA patients Proactively communicate with underserved groups, including educating patients on the benefits of participating in the programme Document and record PDNA contact attempts and patient feedback Evaluate, adapt, and recommend improvements to PDNA contact strategies based on feedback received Provide monthly reports on PDNA contact attempts, patient feedback, and progress in reducing PDNA percentages Track and evaluated PDNA patients through their screening pathway, understanding their participating in the programme (i.e. whether or not they attended clinic) Focus engagement efforts on underserved groups, including individuals with learning disabilities, diverse ethnic communities, patients in areas of greater deprivation, and non-responders Engage and liaise with mental health units, large care homes, universities, and military establishments within the programme area to ensure the screening service meets their specific needs, patients receive timely screening, and high uptake and coverage are achieved You will: Be confident and articulate on the telephone Educated to GCSE or equivalent Have experience in dealing with customers and/or patients, understanding their needs, concerns and thoughts Understand the importance of patient confidentiality and be aware of data protection. Promote a Risk Management culture by ensuring that all business and workplace risks (including work practices and environment) are identified, assessed and reported The post holder is expected to comply with the provisions of the Incident Reporting & Management Policy Demonstrate competent computer skills, with the ability to effectively operate various software programs and troubleshoot basic technical issues Work in the best interest of the patient, treating them with respect and maintain their dignity Exercise judgement and make decisions within the framework of legislation and Company policy. Matters not covered by existing policy are referred to the Programme Manager and/or Director of Governance and Clinical Services for guidance Responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role Comply with InHealth Equal Opportunity Policy and Race Equality Scheme and must not discriminate on the grounds of sex, colour, race, ethnic or national origins, marital status, age, disability, sexual orientation or religious belief Undertake the allocated IG Training Tool Modules and read the Security Policy signing the Security Commitment Form to confirm they have read, understood and will adhere to the policy You have experience of: Working within NHS screening Programmes Previous experience in a healthcare environment Handling telephone calls with customer/patient interactions Using computers, Microsoft Office Products and other IT Packages Demonstrating strong communication skills, both verbal and written
Person Specification
Qualifications Essential
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Desirable
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Experience Essential
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Desirable
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Additional Criteria Essential
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Desirable
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Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name InHealth Group
Address Gamma Unit 3
West Road
Ipswich
IP3 9FF
Employer's website https://www.inhealthgroup.com/ (Opens in a new tab)