About this role
Job summary
The Medical Secretary and Administrator role is a vital part of our practice team, supporting both patients and clinicians to ensure the smooth day-to-day running of Harvey Group Practice. This varied and rewarding position combines medical secretarial duties, patient administration, and teamwork across a busy and supportive primary care environment.
You will play an important role in helping patients access the care and support they need, whilst working closely with GPs, nurses, and the wider practice team across our two sites. Duties may include managing referrals, processing clinical correspondence, supporting patient queries, coordinating appointments, and assisting with general administrative tasks.
At Harvey Group Practice, we pride ourselves on being a friendly, forward-thinking, and supportive team that genuinely cares about both our patients and our staff. We understand the importance of teamwork, kindness, and creating a positive working environment where everyone feels valued. This role would suit someone who is organised, compassionate, adaptable, and enjoys working in a fast-paced healthcare setting where no two days are the same.
In return, we offer the opportunity to be part of a welcoming and experienced team, with ongoing support, opportunities to develop your skills, and the chance to make a real difference within your local community.
Main duties of the job
The role involves processing and managing patient referrals using NHS systems, including handling queries, rejected referrals, and follow-up actions. You will provide administrative support to clinicians through typing and formatting medical correspondence, liaising with hospitals, community teams, and other healthcare providers, and maintaining accurate patient records using EMIS. The position also requires effective workload management within a busy environment, ensuring investigations, referrals, and patient queries are tracked and actioned appropriately.
About us
Harvey Group Practice is a busy, friendly, and forward-thinking GP practice providing high-quality care to our local community across two sites in St Albans. Our dedicated multidisciplinary team includes GPs, nurses, healthcare assistants, medical secretaries, reception and administrative staff, all working closely together to deliver compassionate and patient-centred care.
We pride ourselves on maintaining a supportive and welcoming working environment where teamwork, kindness, and communication are highly valued. We understand the pressures of working within primary care and aim to create a positive atmosphere where staff feel respected, encouraged, and supported in their roles. No two days are the same within our practice, making it an exciting and rewarding place to work for individuals who enjoy working in a fast-paced environment and making a real difference to patients.
As a practice, we are committed to continuous improvement, staff development, and embracing new ways of working to enhance both patient care and staff wellbeing. We encourage collaboration across all departments and value the contribution every team member brings to the organisation.
Working at Harvey Group Practice offers the opportunity to be part of a caring and experienced team, with ongoing learning opportunities, supportive leadership, and the chance to develop within a well-established and respected practice.
Job description Job responsibilities
Medical Secretary-Administrator Harvey Group Practice
Harvey House and Jersey Farm Part-time - hours negotiable
About the Role
We are looking for a highly organised and proactive Medical Secretary to join our friendly and supportive team at Harvey Group Practice. This is a key administrative role, supporting our clinical team to deliver safe, efficient, and high-quality patient care.
You will play an essential part in managing clinical correspondence, coordinating referrals, and ensuring smooth communication between patients, clinicians, and external services.
Main Duties
Process referrals via e-Referral Service and other NHS systems
Manage referrals via e-Referral Service, dealing with rejected referrals and queries
Track and follow up on referrals, investigations, and patient queries
Type, proofread and format medical letters
Liaise with hospitals, community services, and other healthcare providers
Support clinicians with administrative tasks arising from consultations
Maintain accurate and up-to-date patient records using EMIS
Prioritise workload effectively in a busy environment
About You
We are looking for someone who:
Has previous experience in a medical secretary or NHS administrative role (desirable) Has excellent typing and IT skills (EMIS/Web experience is advantageous) Is highly organised with strong attention to detail Can manage a busy workload and work to tight deadlines Has excellent communication and interpersonal skills Works well independently and as part of a team Maintains confidentiality and professionalism at all times
About Us
Harvey Group Practice is a well-established, forward-thinking GP practice serving the local community across two sites: Harvey House and Jersey Farm. We are part of Halo Primary Care Network (PCN) and pride ourselves on delivering high-quality, patient-centred care.
We have a supportive and collaborative team environment, with a strong focus on staff wellbeing, development, and continuous improvement. Our multidisciplinary team works closely together to meet the needs of our growing patient population.
What We Offer
A supportive and friendly working environment Opportunities for training and development NHS pension scheme Annual leave entitlement Access to wellbeing support On-site parking
How to Apply
If you are interested in joining our team, we would love to hear from you. Please submit your CV along with a short covering statement outlining your experience and suitability for the role.
Person Specification
Experience Essential
Previous experience in general practice or medical secretary role.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Harvey Group Practice
Address 13-15 Russell Avenue
St Albans
Herts
AL3 5HB
Employer's website https://www.harveygrouppractice.co.uk/ (Opens in a new tab)