About this role
Job summary
We are currently looking for a Patient Advisor to cover Maternity leave to work 20 hours a week Tuesday-Friday who excels in customer service, has strong communication skills and team spirit. Must be able to cover holidays and sickness. hours between 8am - 6.30pm
We would prefer a candidate who has GP Practice experience, but ultimately, we are looking for the right person for the practice and will consider transferable skills.
Ideally the candidate will have experience of using clinical systems (We are using System One] and be familiar with tasks, filing, coding, recalling patients.
The candidate will be someone who is able to manage change and feed in to Practice development. We require flexibility and willingness to part take in learning events and personal development.
The duties and responsibilities to be undertaken by members of the Practice administration are included in the job description and may include any or all of the items in stated, which is not exhaustive. Duties may be varied from time to time under the direction of the Operations Manager, dependent on current and evolving Practice workload and staffing levels
Main duties of the job
Job Summary:
To assist to the practice team in the day to day running of the surgery in a positive and courteous manner.
Job Responsibilities:
To have a thorough knowledge and work in accordance of all practice policies and procedures.
Pulling and filing notes,
Photocopying as requested,
Scanning/ Coding of hospital letter and results.
Liaising with members of practice team and community services as necessary
Handling completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception positions as necessary.
Deal with home visit requests.
Process repeat prescription requests in accordance with practice guidelines.
Any other tasks allocated by Management
About us
Dallam Lane Medical Centre is a friendly practice with a population of 5000 .
We have 2 GPs (1 male 1 female)
1 Practice Manager
1 Operations Manager
1 Practice Nurse
1 Nurse Associate
6 Receptionists
1 Secretary.
Job description Job responsibilities
Job Description Receptionist
Job Title:
Receptionist
Responsible to:
Practice Manager
Responsible for:
N/A
Job Purpose:
To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Duties and Responsibilities
Telephone Duties
1.
Making appointments
2.
Taking requests for prescriptions
3.
Giving out results
4.
Ambulance transport bookings
5.
Home visit requests
6.
Deal with general enquiries and complaints
7.
Contacting other providers
Reception Duties
8.
Register new patients and temporary residents
9.
Greet and direct patients and visitors
10.
Making appointments
11.
Handing out prescriptions and record in book
12.
Ensure outstanding queries are explained and handed over to next shift, as necessary
13.
Respond to needs of doctors and nurses during surgery
14.
Collect payments from patients for non-NHS services
15.
Deal with general enquiries and complaints
Filing
16.
Pulling Lloyd George envelopes when requested by doctors/ Scanning.
Prescriptions
17.
Dealing with requests for repeat prescriptions
18.
Raising prescriptions as per Practice protocols
19.
Dealing with queries relating to repeat prescriptions
General
20.
Input and extract information from Practice computer system
21.
Observe health and safety guidelines at all times
22.
General housekeeping (e.g. keeping reception and waiting areas tidy)
23.
Make refreshments for doctors and other team members, participate in washing up
24.
Any other reasonable duties as necessary
Person Specification
Experience Desirable
Knowledge and skills Good interpersonal and communication skills Good Computer skills. Experience of Working in a GP practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dallam Lane Medical Centre
Address 20 Dallam Lane
Warrington
Cheshire
WA2 7NG
Employer's website https://www.nhs.uk/ (Opens in a new tab)