About this role
Job summary
Compass House Medical Centres is a well-established and friendly practice dedicated to providing high-quality healthcare services to our community. We are seeking a caring and empathetic Care Coordinator to join our growing team as the first point of contact for our patients.
As a Gold accredited Investors in People organisation, we offer a welcoming and supportive environment, regular training opportunities, and a role where you can genuinely make a difference. Our excellent support team, consistently high patient satisfaction scores, and low staff turnover reflect the positive, rewarding culture we've built.
Were now looking for someone who shares our values and enthusiasm to join us as we continue to develop our exciting plans for the future.
This is a 12-month fixed-term contract to provide maternity leave cover.
The role is full time at 38 hours per week.The starting salary is 12.81 per hour,with a review upon successful completion of your probation period.
This role is ideal for someone who enjoys helping others, thrives in a busy environment, and wants to make a meaningful difference in their community. Its a chance to be part of a supportive team and to play a vital role in delivering excellent patient care
Main duties of the job
The Care Coordinator role is an important first step in each patients journey. Youll play a key part in helping people access the care and support they need, offering a welcoming first point of contact and keeping everything running smoothly behind the scenes. This is a varied and rewarding role that combines patientfacing work, call handling, and essential administrative tasks.
In this role, you will:
Book appointments and support patient enquiries, offering clear explanations and helping patients feel confident about their next steps. Use good judgement and strong communication skills to ensure that patients who need urgent attention are seen promptly and in a calm, organised way. Manage incoming and outgoing calls, taking accurate messages, directing calls appropriately, and ensuring every patient feels listened to and supported. Keep patient records up to date by filing correspondence, reports, and results promptly so clinicians always have the information they need. Process referrals efficiently and accurately. Handle insurance reports and private work requests, including managing copy notes through paper requests and iGPR. Facilitate effective communication between patients, the primary care team, secondary care, and other healthcare agencies, helping ensure everyone stays connected and informed.
About us
Compass House is a dynamic, forward thinking practice, rated Outstanding by the CQC and based in a fantastic purpose built centre in Brixham. With a growing patient list of more than 15,000, were proud to provide high quality care at the heart of our community.
We run clinics from Brixham Hospital as well as our branch surgery in the village of Galmpton, helping us stay closely connected to the people we serve.
Were also part of the Baywide PCN, a vibrant, collaborative network of three Torbay practices caring for a combined population of 50,000 across Brixham, Paignton and Torquay. Being part of this forward thinking partnership allows us to share expertise, innovate, and continually improve the care we offer.
Job description Job responsibilities
Job summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
See attached Job Description for full duties and responsibilities.
Person Specification
Experience Essential
Experience of working with a team
Desirable
Experience of working with people in a caring situation.
Knowledge and Skills Essential
Good interpersonal and communication skills Able to organise and prioritise work tasks Able to work under pressure Enjoy working as part of a team
Desirable
Basic IT skills Good telephone skills
Qualifications Essential
GCSE Grade A to C in English and Maths or equivalent
Desirable
NVQ level 3 Business and Administration
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Compass House Medical Centres
Address Compass House Medical Centres
King Street
Brixham
Devon
TQ5 9TF
Employer's website https://www.compasshousemedical.com/ (Opens in a new tab)