About this role
Job summary
This is an opportunity to join the Ceredigion Community Outpatient Team. Applications are invited from motivated and enthusiastic individuals for the post of a Full time Administration Assistant based at Cardigan.
This is predominantly a Reception role involving assisting the public in person and by telephone. This post would be considered as a job share.
We are becoming more community focused providing services across the County of Ceredigion. The ability to travel to community sites in a timely manner is essential.
Main duties of the job
The post holder will provide a range of administrative and reception duties, which will include undertaking typing duties, using word processing i.e. letters and general typing, to include filing of clinical and non-clinical correspondence.
Duties will also include scanning, photocopying and ordering office supplies. The post holder will provide administrative support in respect of keeping databases up to date and providing information for reporting purposes as required and booking and completing of clinics. There will also be manning the main outpatient front desk involving liaising by telephone and in person with patients.
The post holder will adhere to the Health Board Guidelines and undertake any other duties as appropriate to the nature and grade of the post.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest Four community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; and Tenby and South Pembrokeshire hospitals in Pembrokeshire Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers Numerous mental health and learning disabilities services
Job description Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 04/06/2026
Person Specification
Qualifications and Knowledge Essential
Level 2 qualification (e.g. GCSEs, NVQ2) or equivalent demonstrable experience of administrative / office skills and knowledge Relevant admin/IT skills
Desirable
Keyboard skills
Experience Desirable
Previous clerical experience Telephone skills
Other Essential
Flexible approach to needs of the service Ability to travel between sites in a timely manner
Desirable
Welsh Speaker (Level 1)
Skills and Attributes Essential
Excellent communication and interpersonal skills Team Player Attention to detail
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Hywel Dda University Health Board
Address Cardigan Integrated Care Centre
Rhodf'ar Felin
Cardigan
SA43 1JX
United Kingdom
Employer's website https://hduhb.nhs.wales/ (Opens in a new tab)