About this role
Job summary
The Care Navigator plays a vital frontline role within the practice, supporting patients to access the most appropriate healthcare professional or service based on their needs. The post holder will provide high-quality reception and administrative support, ensuring patients receive a courteous, efficient, and confidential service at all times.
Working as part of the multidisciplinary team, the Care Navigator will help improve access to care, support effective service delivery, and contribute to the smooth day-to-day running of the practice.
Main duties of the job
The following are the core responsibilities of the Triage Administrator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:
a.Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
b.Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
c.Process patient requests for appointments
d.Initiate contact with and respond to requests from patients, team members and external agencies
e.Enter read-code data via Templates on EMIS Web
f.Photocopy documentation as required
g.Data entry of new and temporary registrations and relevant patient information as required
h.Input data into the patients healthcare records as necessary
i.Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team
j.Direct complaints as appropriate
k.Manage all queries as necessary in an efficient manner
l.Carry out system searches as requested
m.Maintain a clean, tidy, effective working area at all times
n.Support all clinical staff with general tasks as requested
o.Provide administrative cover during periods of staff absence
About us
We are a growing practice with a population of over 30,000 patients working within a purpose built practice in Crewe, Cheshire. We are an EMIS web, DOCMAN, Accurx, paper light practice.
We are a friendly, open and transparent practice whose goal is to provide the highest standards of healthcare to our patients through a team approach. We are an innovative, forward thinking practice with high achievements in local and national targets.
Our current team has a full compliment of allied health professionals including, GP partners, Salaried GP's, Nurse Practitioners, Paramedics, Practice Nurses, First Contact Practitioners, SPLW's, Pharmacists, Business Manager, Practice Manager and a compliment of highly skilled support staff.
Recruitment documentation is also available in large font and/or online, please contact the practice and this can be arranged.
Please note that should this vacancy attract sufficient interest it may be necessary to close the vacancy at an earlier date. Approximate interview dates will be 17th - 19th June 2026.
Job description Job responsibilities
The Care Navigator plays a vital frontline role within the practice, supporting patients to access the most appropriate healthcare professional or service based on their needs. The post holder will provide high-quality reception and administrative support, ensuring patients receive a courteous, efficient, and confidential service at all times.
Working as part of the multidisciplinary team, the Care Navigator will help improve access to care, support effective service delivery, and contribute to the smooth day-to-day running of the practice.
Person Specification
Experience Desirable
Experience of working in a primary care environment Experience of working with the general public Experience of working in a healthcare setting
Qualifications Essential
-Educated to GCSE level or equivalent
Desirable
-Active signposting or Care Navigator training qualification -Healthcare qualification (level 2) or working towards gaining equivalent level -Customer service qualification (NVQ) or equivalent
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Millcroft Medical Centre
Address Eagle Bridge Health&Wellbeing Centre
Dunwoody Way
Crewe
Cheshire
CW1 3AW
Employer's website http://www.millcroftmedicalcentre.nhs.uk/ (Opens in a new tab)