About this role
Job summary
Administrator (Band 3) - Community Mental Health Service, New Horizons (Slough)
Join our busy operational team and help keep the service running smoothly. You will be the first point of contact, provide day-to-day admin support, and make sure data, diaries, communications and office systems are accurate and well organised.
Main duties of the job
You will manage phone and email enquiries, support Service Managers with diary admin (as required), type confidential correspondence, and maintain electronic/paper records. You will also collate and input data, help produce service information, manage post and communications, and order stationery/supplies. You must work with discretion and follow Trust policies on confidentiality, data protection and health & safety.
About us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
Caring for and about you is our top priority Committed to providing good quality, safe services Working Together with you to develop innovative solutions Your wellbeing is important to us. Some of the benefits of working for us include:
Flexible working options to support work-life balance 27 days' annual leave rising with service + opportunity to buy and sell Generous NHS pension scheme Excellent learning and career development opportunities 'Cycle to Work' and car leasing scheme including electric vehicles Access to a range of wellbeing tools and services Discounts at hundreds of popular retailers and restaurants Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality Generous maternity, paternity, adoption and special leave Free parking across Trust sites FOR SECONDMENT ROLES ONLY - If the secondment role becomes permanent, the successful candidate may be offered the permanent position.
Job description Job responsibilities
Key responsibilities include:
Act as the first point of contact for the service and maintain effective communication with colleagues and partner teams.
Maintain organised office systems (electronic and paper) to support safe, efficient service delivery.
Type confidential letters, emails, reports and other documents to a high standard and within deadlines.
Arrange meetings/events, prepare/distribute papers, take minutes and circulate actions promptly.
Provide diary and admin support to Service Managers as required.
Collate, input and quality-check data on relevant systems and support routine reporting.
Handle phone/email enquiries, take messages, escalate appropriately and report faults for follow-up.
Manage incoming/outgoing post and distribute service user and staff communications.
Order stationery/supplies (as designated) and support projects and ad-hoc admin tasks.
Work in line with Trust policies, including confidentiality, data protection, safeguarding and health & safety.
This is a fixed term contract working on site Monday to Friday, 9am to 5pm.
The initial contract length is for 8 months.
The must haves for this role:
1. NVQ Level 3 (or equivalent experience) and a good understanding of admin/office procedures
2. Office/admin experience, including meeting support and minute-taking
3. Confident IT skills (e.g., Outlook, MS Office, internet and databases)
4. Clear communication skills, professionalism and discretion with sensitive/confidential information
5. Organised and proactive, able to prioritise, work flexibly and travel between sites if required
If you are someone who shares our passion for excellence and care, join us and lets be outstanding together.
We welcome a conversation about any other questions you may have. Please don't hesitate to call: Harshita Singh on 01753 690950 for further information.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Person Specification
Education/Qualifications/Training Essential
NVQ3 or equivalent qualification/experience Basic knowledge of administration and/or office procedures Previous knowledge and experience of working in an office and/or customer care environment, undertaking a full range of administrative duties, including minute-taking Knowledge and experience of using a variety of software programmes/packages
Knowledge, Skills & Abilities Desirable
Good interpersonal, communication and reporting skills Ability to empathise, be supportive and sensitive to the needs of others Ability to use a practical problem-solving approach in everyday situations Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases Ability to work effectively in a team and to work unsupervised and on own initiative, managing own workload Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Berkshire Healthcare Foundation Trust
Address CMHT Slough, New Horizons, Pursers Court, Slough, Berkshire, SL2 5BX
Slough
SL2 5BX
Employer's website https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)