About this role
Job summary
The post holder will assist in ensuring that the effective and efficient co-ordination of elective waiting list admissions is undertaken, maintaining a high quality service to all users. This will involve validation of waiting lists and liaison with others to maintain efficient waiting times. The post holder would require a flexible and proactive approach to the role.
Main duties of the job
Effectively uses the Patient Administration System to record dates for Admission and inform patients' relevant details.
To validate waiting lists and work with the Elective Access co-ordinator to ensure that waiting lists are appropriately managed and booked within their expected date to be seen
Monitor and action patient pathway targets i.e 18 week RTT, diagnostic and cancer targets. Implement the Trust Access Policy
Maintain excellent communication with Consultants and Secretaries regarding waiting list/booking and capacity issues to ensure optimum use of resources
Add patients to the Bluespier system and ensure this is reviewed and kept up to date.
Actively seek to replace patients when cancelled to ensure full utilisation of theatre lists
Receives patients and input on the Patient Administration System booked/planned admissions sent directly from outpatient clinics
Assist the Team leader and elective access Co-ordinator in ensuring any changes which would enhance service provision are undertaken.
Clinic creation, enabling & adding clinic appointment slots using outpatient diary management
Deals with admission cancellations sensitively, giving reasons to the patient for cancellation
About us
At Harrogate and District NHS Foundation Trust we provide 'outstanding' care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.
An inclusive and supportive culture - our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement. Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees. Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.
Job description Job responsibilities
Please see the attached Job Description and Person Specification. If you have any questions, please contact Joanne Batchelor on [email protected]
Person Specification
Essential & Desirable Essential
Evidence of secondary/GCSE including Maths & English Experience of working in a high pressured administration environment experience of working with the general public/good customer service IT Literate
Desirable
Working knowledge of PCS Experience of working within clerical healthcare setting
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Harrogate and District NHS Foundation Trust
Address Harrogate District Hospital
Lancaster Park Road
Harrogate
HG2 7SX
Employer's website https://www.hdft.nhs.uk/ (Opens in a new tab)