About this role
Job summary
Neighbourhood navigation (social prescribing) is an exciting NEW service for East Surrey enabling GPs, nurses and other health and care and social professionals to refer or recommend people into a range of local, non-clinical community-based services across the Joy platform.
The administrator role will form a key part of the new team delivering this new service. We would love to hear from you if you are a passionate, organised, and a community-minded individual, with a strong background in providing admin support for a team or individuals.
The admin role will be a key role within the team, and you will be juggling a varied workload with often competing deadlines. You will work alongside the navigators, the Joy platform and other health professionals and respond to patient enquiries so excellent communication skills are a necessity.
Main duties of the job
The administrator role will have an interesting and varied workload. Working as the first point of contact for the new service and helping patients with any enquiries and paying attention to detail.
You will also be supporting the team of navigators and help with informing community groups and local support about Joy and the new service.
You will be working within the neighbourhood team to provide information or answering any queries that they may have.
You must be an effective team member but also be able to work on your own and use your initiative, to resolve problems with minimal supervision.
About us
Do you want to be part of an organisation recognised as one of the top community providers to work for in the country, delivering high quality NHS care? (2025 Staff Survey results)
First Community is a staff owned social enterprise rated Good by CQC, which delivers NHS community services across east Surrey and parts of West Sussex. We are looking for individuals who share our values First-rate care, First-rate people, First-rate value.
First Community is a great place to work, everyone has a voice and is supported to develop their career to its full potential. We offer all our staff: NHS terms and conditions, high quality training and development opportunities, flexible working to enable a good work life balance, an inclusive and friendly work environment, NHS pension, flexible retirement options and various employee benefits.
Please talk to us before applying or at interview about the flexibility you need. We may not be able to meet your needs exactly, but we do promise to fully consider your request and meet your needs where possible. Flexible working options may vary depending on the role.
At First Community we welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. All applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments.
Sustainability is integral to First Community achieving the NHS Net Zero target.
Job description Job responsibilities
The post holder will be supporting the new East Surrey Neighbourhood Navigation service (social prescribing) and the digital Joy platform and be responsible for providing effective and efficient administrative and clerical support to the team.
The service is being supported by Joy, a case management and marketplace platform that allows direct referrals from health professionals, and onward referrals into local community groups and clubs, allowing patients to access preventative care options that will lead to better, long term health outcomes for people.
The service will be aligned and integrated with the five East Surrey neighbourhoods and the local health and wellbeing networks and will work in partnership with key stakeholders in East Surrey including GP practices, Primary Care Networks (PCNs), Growing Health together, Local Authorities, Voluntary Community and social Enterprises (VCSE), Ageing well steering group, East Surrey Place, local community providers and Community link workers.
Person Specification
Skills Essential
Excellent people and communication skills, able to adapt communication style and approach to fit the person and individual situation. Excellent listening and interpersonal skills. Ability to prioritise workload. Minute/note taking.
Experience Essential
Experience of working in an administrative environment. Experience of working in a customer service environment.
Desirable
Experience of working within social prescribing, voluntary sector, primary care, public health or health promotion. Experience of date collection and data entry.
Qualifications Essential
GCSE or equivalent in maths and English. NVQ 3 in administration or related subject or can demonstrate equivalent proven experience.
Knowledge Essential
Ability to manage varying workloads. Good working knowledge if IT and use of Office 365, teams, outlook, excel, word databases and web platforms.
Desirable
An understanding of health and wellbeing issues, and Social Prescribing. Good knowledge of the East Surrey area and the support services within it. Ability to work on own initiative as well as part of a team. Flexible, adaptable, and creative.
Other Essential
Ability to work as part of a team. Ability to work independently. Flexible, adaptable and able to use own initiative.
Employer details Employer name First Community Health and Care
Address First Community Health & Care C I C
Queensway
Redhill
Surrey
RH1 1YB
Employer's website https://www.firstcommunityhealthcare.co.uk/ (Opens in a new tab)