About this role
Job summary The position of Receptionist at Avery Healthcare's Carrstone House Care Home in Downham Market offers a permanent role at £12.72 per hour, requiring 25 hours of work per week including alternate weekends. The role focuses on delivering high-quality customer service as the first point of contact and providing a range of administrative services. Avery Healthcare emphasizes a caring, supportive environment with opportunities for learning and development. Candidates should embody values like respect, compassion, and accountability to enhance the lives of residents and contribute positively to the team's close-knit culture.
Main duties of the job Your primary responsibility as a Receptionist will include providing high-quality customer service and assisting with administrative duties. Key tasks involve answering phones and directing calls, maintaining databases, and ensuring the reception area is tidy. You'll coordinate with housekeeping for maintenance standards and reflect Avery Healthcare's values of respect, compassion, and commitment to care. A positive outlook and good communication skills are essential. The role requires a DBS check covered by Avery Healthcare and proof of eligibility to work in the UK. Join our award-winning team to make a positive daily impact.
About us Avery Healthcare is one of the UK's largest providers of luxury elder care homes, committed to offering enriching experiences for residents and staff alike. The organisation has over 100 care homes across the UK and is known for its supportive and inclusive work culture, where employees feel valued and empowered. Avery Healthcare focuses on creating meaningful lives for both residents and staff, reflecting values such as respect, compassion, and integrity. Prospective employees are drawn to Avery for its commitment to quality care and its dynamic, team-oriented environment.
Job description Job responsibilities Package Description:
Shift details;25 hours per week including alternate weekends
At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist at Carrstone House Care Home in Downham Market. If this sounds like the place for you, wed love to hear from you!ABOUT THE ROLE
Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services.
Other responsibilitieswillinclude:
Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly. Completingreception-related administration,maintainingdatabases,and providing administrativeassistanceas required by the General Manager. Maintainingthe general tidiness of the reception area, liaising with Housekeeping to ensure standards aremaintained.
ABOUT YOU
To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.
Our ideal candidatemust:
Have excellent communication skills both verbal and written. Be confident in using computers. Have a positive,friendly,and welcoming attitude. Havepreviousexposure to problem-solving and client complaints.
ABOUT AVERY
At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.Please note this role will require:
ADBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.
Person Specification
Qualifications Essential
Applicants must possess excellent verbal and written communication skills, confidence in using computers, a friendly and welcoming attitude, and some experience in problem-solving and handling client complaints.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Avery Healthcare Group Ltd.
Address Avery Healthcare
Downham Market
PE38 9LJ
Employer's website https://www.averyhealthcare.co.uk/ (Opens in a new tab)